David Yurman

Reviews

• KB

  Kim Brawner

  Jan 4, 2026
  5.0
  Katarina was so helpful today. Her customer service was exceptional . I will be back !
• BH

  Bricen Hakeman

  Dec 27, 2025
  1.0
  No way this can be a flagship store….what a joke! There’s a line of +20 clients all who have waited more than 45 minutes. Plenty of stores next door and around to spend your time & money at, because THIS is NOT the place.
• SR

  Sydney Ruffo

  Dec 6, 2025
  1.0
  I had a really disappointing experience. I was the only person asked if I planned on purchasing, and after I said no (because I was just trying on two ring options for my boyfriend to buy for the holidays), I watched at least four people who were after me on the waitlist get helped before me. The associate claimed I needed a manager just to try on rings, then later told me the managers were at lunch with no idea when they’d be back. As someone who works in retail, it was obvious they didn’t want to help someone who wasn’t buying immediately. It felt rude, disrespectful, and made it clear I wasn’t a priority. I’m just glad my boyfriend can order the ring from Neiman Marcus instead, because I would never buy anything from this KOP store.
• LF

  lisa frat

  Oct 12, 2025
  5.0
  I have been in the David Yurman in King of Prussia twice in the last few months buying gifts and I was extremely pleased with their customer service. I can’t say that for every luxury brand right now …many of them and don’t acknowledge their customers and act as if they’re doing you a favor, even letting you walk into the store Our sales associate Dennis was awesome. He helped my daughter pick out a piece for her college graduation gift he was fantastic … he was patient, super helpful and knowledgeable.
• DB

  Dominique Byars

  Sep 10, 2025
  1.0
  I am writing to express my disappointment regarding a recent experience at your King of Prussia (KOP) location. I am a loyal David Yurman customer and have frequently shopped at your store, consistently receiving excellent service from Sandy. On a recent visit, my family and I were searching for a birthday gift for me. Sandy provided exceptional assistance, helping me explore options and ultimately providing her card so I could return later. Upon our return, the store was understandably busy. I patiently waited for Sandy to become available, repeatedly declining assistance from other staff members as I wished to continue working with her given her earlier helpfulness. After waiting for approximately 20 minutes, she finally finished with a client, she acknowledged me briefly, but then another family entered. At this point, Sandy’s attention shifted entirely to the new arrivals; she greeted them warmly and immediately retrieved champagne for them, leaving me unattended. Instead of resuming our interaction, Sandy abruptly handed me off to another employee, seemingly prioritizing the newer customers and dismissing my purchase as insignificant. This abrupt change in demeanor and prioritization, after having initially built a rapport with me, was deeply disappointing, particularly given my history as a returning customer. I felt undervalued and disregarded as a customer. I hope this feedback will be considered as you strive to maintain consistent customer service excellence. While I appreciate the efforts of other staff members to assist me, the contrast with Sandy’s treatment left a lasting negative impression.

Frequently Asked Questions About David Yurman