JCPenney

4.1
1006 reviews
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Business Details

840 Mill Creek Mall, Erie, PA
16565, United States
(814) 868-5261
https://www.jcpenney.com/locations/pa/erie/clothing-stores-erie-pa-1722.html
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About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Erie, PA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
840 Mill Creek Mall, Erie, PA
16565, United States

Hours

Reviews

4.1
1,006 reviews
5 stars
497
4 stars
283
3 stars
135
2 stars
29
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor experiences with staff, citing rudeness and lack of assistance.

Cleanliness

Numerous reviews highlighted issues with store cleanliness, particularly in fitting rooms and restrooms.

Product Availability

Customers expressed frustration over limited stock and incorrect pricing on sale items.

Store Condition

The store was described as run-down and in need of updates, with complaints about the overall shopping environment.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members and appreciated the sales and product selection.
  • TW
    Teresa Wigham
    Dec 20, 2025
    1.0
    Terrible experience! I bought two pairs of jeans, I was sent the wrong size for both. I called Customer Service and was promised I would be sent the correct items and was charged again. The second delivery had one correct size the other one was incorrect. I called Customer Service again, they promised I would get the correct size jeans, guarantee and was charged for a third time. The third delivery had one correct size, one incorrect size. I have been charged $210 for six pairs of jeans with only two pairs being the correct size. I will now have to go to the closest store to get a refund for four pairs of incorrect items.
  • DG
    Dersen Gorton
    Dec 12, 2025
    1.0
    Store has fallen into disrepair and the staff was quite rude and pushy to me.
  • JO
    Jenna Ohmer
    Dec 5, 2025
    2.0
    The staff is really nice and kind here, it’s just the cleanliness that needs improved badly. I haven’t shopped here in a long time and honestly I was very shocked to see how much this store has gone downhill.
  • ZA
    Zachary Armstrong
    Nov 30, 2025
    1.0
    The JCPenney store at Millcreek Mall is so filthy with trash everywhere and clothes just thrown around all over the place. There is only two registers in the whole store now and the store is so hot. I’m honestly quite surprised the company considered this store as “thriving” clearly it’s not at all.
  • MR
    Mark Riley
    Nov 4, 2025
    1.0
    This store is in terrible shape, not only is it hot in the whole store but you can barely even find a functional fitting room, when you do find one, it’s mostly all full of trash and have obviously never been cleaned. What happened to this store?
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Frequently Asked Questions About JCPenney

What type of products does JCPenney in Erie, PA offer?

JCPenney in Erie offers a wide selection of apparel for kids, men, and women, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.

What are the operating hours for JCPenney at Mill Creek Mall, Erie?

The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.