JCPenney

Reviews

• CY

  Christina Yeaney

  2 days ago
  1.0
  I was shopping at JCPenney on Saturday and had a few kids with me, so things were a little hectic. I only had one item I needed to purchase, but since I haven’t been to the mall in a while, I couldn’t find an open checkout near the front of the store. I walked over to the beauty/makeup counter hoping to quickly grab something small so I could check out there. When I didn’t find anything else I wanted, I asked if I could check out my one item at the counter. There were two employees behind the counter, and both seemed very exasperated that I asked them to ring me up. My understanding is that checkout is part of the service provided at that counter, so the reaction was surprising and honestly made me feel like I was inconveniencing them simply by asking. As a customer, especially while managing a few kids, I was just trying to make a quick purchase and leave. A more welcoming attitude would have made the experience much better.
• KS

  Kaleb Seymour

  Jan 24, 2026
  1.0
  Went to look at beds and didn’t even sit fully down on a bed and got asked to leave the store. Would highly not recommend for buying beds/furniture at this store
• TW

  Teresa Wigham

  Dec 20, 2025
  1.0
  Terrible experience! I bought two pairs of jeans, I was sent the wrong size for both. I called Customer Service and was promised I would be sent the correct items and was charged again. The second delivery had one correct size the other one was incorrect. I called Customer Service again, they promised I would get the correct size jeans, guarantee and was charged for a third time. The third delivery had one correct size, one incorrect size. I have been charged $210 for six pairs of jeans with only two pairs being the correct size. I will now have to go to the closest store to get a refund for four pairs of incorrect items.
• DG

  Dersen Gorton

  Dec 12, 2025
  1.0
  Store has fallen into disrepair and the staff was quite rude and pushy to me.
• JO

  Jenna Ohmer

  Dec 5, 2025
  2.0
  The staff is really nice and kind here, it’s just the cleanliness that needs improved badly. I haven’t shopped here in a long time and honestly I was very shocked to see how much this store has gone downhill.

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