Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Erie, PA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,002 reviews
5 stars
497
4 stars
283
3 stars
135
2 stars
28
1 star
59
What are people saying?
AI-generated from recent customer reviews
Store Condition
Customers reported the store is in poor condition, with issues like unclean fitting rooms and a lack of air conditioning.
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported rude interactions and long wait times.
Product Availability
Customers noted limited stock and outdated clothing styles, leading to dissatisfaction with product selection.
Pricing Issues
Several customers expressed concerns about misleading pricing and higher costs compared to competitors.
Cleanliness
Multiple reviews highlighted cleanliness issues, particularly in fitting rooms and restrooms.
- MRMark RileyNov 4, 20251.0This store is in terrible shape, not only is it hot in the whole store but you can barely even find a functional fitting room, when you do find one, it’s mostly all full of trash and have obviously never been cleaned. What happened to this store?
- BBBruce BuchmanAug 18, 20253.0Dressing rooms are absolute disaster
- VLVince LoParoAug 11, 20251.0Its so hot in the whole store I was there with my wife for the jewelry clearance sale. We wanted to look around more but we're just so uncomfortable. Sales person said the air wasn't working. Stopped back in a few weeks later and it still wasn't fixed. I hear it still isnt. At this point I just feel bad for the people working there.
- KEKyle EAug 6, 20251.0Ever heard of air conditioning? Your employees are miserable.
- WWWinston WhiteJun 29, 20185.0Good deals
Frequently Asked Questions About JCPenney
What type of products does JCPenney in Erie, PA offer?
JCPenney in Erie offers a wide selection of apparel for kids, men, and women, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the operating hours for JCPenney at Mill Creek Mall, Erie?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does JCPenney offer curbside pickup and free shipping?
Yes, JCPenney offers both curbside pickup and free shipping options for customers.
What payment methods are accepted at JCPenney Erie?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa.
Is the JCPenney location in Erie wheelchair accessible?
Yes, this JCPenney location has wheelchair accessible entrances and public restrooms.
Which exclusive brands can I find at JCPenney Erie?
You can find exclusive brands such as St. John’s Bay, Liz Claiborne, Arizona, and Okie Dokie at this location.
Are there beauty and spa services available near JCPenney?
Yes, Sephora inside JCPenney offers beauty products and spa services nearby, perfect for enhancing your shopping experience.
What dining options are nearby JCPenney for a meal after shopping?
Nearby dining options include Auntie Anne’s Pretzels, Ruby Tuesday, Cinnabon, Mi Scuzi Ristorante Italiano, Sbarro, Firebirds Wood Fired Grill, and Baskin-Robbins.
Where can I find entertainment or gaming stores near JCPenney Erie?
In The Zone Gaming Erie, a video game and toy store, is located nearby for gaming enthusiasts and families.
Can I combine my visit to JCPenney with other shopping for shoes or accessories?
Yes, Shoe Dept. Encore and Sunglass Hut are nearby stores where you can shop for shoes and fashion accessories after visiting JCPenney.