American Eagle

Reviews

• XX

  Xx Xx

  Feb 9, 2026
  1.0
  Terrible customer service Really weird creepy experience with these 2 very occupied employees with 0 people in the store. I wanted to return some pants *I didn't wear but took the tags off' when I walked in and handed them to her, do you think she would tell me I can't return them, no.. I wasted my time in the dirty dressing room and came out to say no, I'd just like to return them "Ughh we can't return them without the tags...' unreturnable' and said nothing else. Not have a nice day, nothing. Gross
• KK

  K

  Jan 23, 2026
  1.0
  Walked out when I went to try on clothes and the handicap stall wasn’t an option due to being filled with mannequins… Pretty sure that’s not legal.
• JM

  J M

  Jan 18, 2026
  1.0
  Would give 0 stars if that was an option. Associates are not aware of the return policies. Associate with blonde curly hair let me know I was unable to return my jeans since I removed the tags. Tags were still in the pocket. I left and reviewed the online return policies and saw it only applied to underwear and swimsuits. I would prefer shopping at the Salem location because I would never have had this problem.
• AM

  Angie Marin

  Dec 4, 2025
  1.0
  Recently went to buy jeans on sale but had to order in store for a different size. The two teenage boys helping me had no idea what they were doing and charged my card and never actually set an order. So now I’m $70 short with no jeans and the sale is over. I will never go back.
• DD

  Dill Doe

  Nov 23, 2025
  3.0
  This American Eagle is super convenient, but everything else is kind of a rollercoaster. The staff seems half-present, like they’re physically there but spiritually elsewhere. The clearance rack? Let’s just say it’s where fashion trends go to retire. And the full-price items are so expensive you’d think they come with a personal theme song. Checking out is another adventure—there’s usually no cashier, so you end up standing there questioning your life choices. But yeah… I’ll be back. 😄

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