Business Details
About
Jewelry Store
At Shane Co., we’re Portland's friend & jeweler. Our four generations as a family business give us the expertise to help you with all your fine jewelry needs. See our incredible loose diamonds and colorful gemstones up close, then choose your favorite to design your dream engagement ring. We’re proud to offer a wide selection of pieces created by our in-house design team, from wedding bands to gifts for any occasion. Plus, our fine jewelry is protected by our free unmatched lifetime warranty.
Details
- DeliveryNot available
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.6
1,134 reviews
5 stars
942
4 stars
65
3 stars
33
2 stars
21
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with several specific employees highlighted for their exceptional service.
Warranty and Repairs
The warranty policy and repair services received positive feedback, with customers appreciating quick fixes and free cleaning services.
Mixed Experiences
While many reviews were positive, there were notable complaints about poor communication and handling of sentimental items, leading to dissatisfaction.
Product Quality
Customers generally expressed satisfaction with the quality of jewelry, although some raised concerns about specific repairs and the value of diamonds.
Store Environment
The store atmosphere was described as inviting and comfortable, although some customers noted issues with temperature and wait times.
- MEMahmut ŞenzeybekNov 15, 20255.0My experience with Shane Co was very positive! Kiarash supported me through all of the process. He was very knowledgeable, patient and found out the exact product that I needed. Even after the sale when I needed minor size adjustment, he helped me immediately. Shane’s price policy is very clear and buying a product from trusted place was very comfortable.
- AJAutumn JonesNov 15, 20255.0Kiarash was not only helpful but extremely pleasant and patient with me. Will ask for him again in the future! Thank you!
- HVHelen ViatlevNov 10, 20255.0Came in for a standard cleaning and the lady that greeted me went above and beyond. I was looking at their lockets and she helped me look at the inventory and answered any questions I had. The whole interaction was completely flawless!
- HCHeidi CampbellNov 9, 20255.0We’ve been customers since 1993, I recently had a stone fall out of my original wedding set. Today we went in and talked with Kyle and he was amazing. Quick and smooth process. We’ve purchased several pieces from you and will be lifelong customers. Thank you!
- EMEmme McElveenOct 30, 20251.0The man who helped us was so rude. We had never been ring shopping before, and he treated us like complete idiots. When I said we were looking for silver rings (just describing color), he really rudely lectured us on the fact that it was actually white gold and they don't sell any silver there (which is fine, again just describing color of the bands we wanted). It was so nerve racking we ended up leaving because of rude the man helping us was. If you are a first time ring buyer, this isn't the place for you!
Frequently Asked Questions About Shane Co.
Where is Shane Co. located?
Shane Co. is located at 9730 SW Cascade Ave, Tigard, OR 97223, USA.
What are the store hours for Shane Co.?
Shane Co. is open Monday to Wednesday from 10:00 AM to 7:00 PM, Thursday and Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM. Holiday hours vary.
Does Shane Co. offer in-store pickup?
Yes, Shane Co. offers in-store pickup services.
What types of jewelry does Shane Co. offer?
Shane Co. offers engagement rings, wedding bands, diamonds, rubies, sapphires, pearls, rings, necklaces, earrings, bracelets, cufflinks, fashion rings, gifts, and men's jewelry.
What payment methods are accepted at Shane Co.?
Shane Co. accepts American Express, Android Pay, Apple Pay, cash, check, Discover, financing, Klarna, Mastercard, PayPal, Samsung Pay, and Visa.
Does Shane Co. provide any warranty on their jewelry?
Yes, Shane Co. offers a free unmatched lifetime warranty on their fine jewelry.
Can I get jewelry repairs done at Shane Co.?
Yes, Shane Co. provides jewelry repair services.
Is Shane Co. welcoming to LGBTQ customers?
Yes, Shane Co. welcomes LGBTQ customers.
What nearby stores or attractions are close to Shane Co.?
Nearby you can find America’s Mattress, Orchard Supply Hardware, Moonlight Spa and Hammam, Victoria’s Secret & PINK, Abercrombie & Fitch, BMW of Tigard, McDonald's, Avanti Body Jewelry, lululemon, Starbucks, Williams-Sonoma, GameStop - Mall, Cinnabon, Vans, Lids, Foot Locker, Hickory Farms Holiday Market, Auntie Anne’s, Pandora Jewelry, Charlotte Tilbury, AT&T, JCPenney, University of Oregon, Blue Nile, Inc., Guitar Center, Boost Mobile, The Cheesecake Factory, Sprint Store By S Wireless Northwest, and Anastasia Brow Studio.
How can nearby coffee shops enhance my visit to Shane Co.?
You can enjoy a coffee break before or after your visit at nearby Starbucks, offering a convenient spot to relax while shopping for fine jewelry at Shane Co.
Are there dining options close to Shane Co. where customers can eat?
Yes, customers visiting Shane Co. can dine at nearby restaurants such as McDonald's, Cinnabon, Auntie Anne’s, and The Cheesecake Factory for a variety of food choices.