lululemon

Reviews

• HH

  hayden honrath

  Aug 15, 2025
  1.0
  I attempted to make a return unfortunately their return policy is not up to date with other department stores, all tags must be on clothing for them to return. They won’t return if you are missing the tag regardless if you have the card you purchased on and used your member number. That’s not the reason for my complaint, just something to remember. The reason I’m complaining is because the security tag was left on the pants, I decided I’d keep them since I had no other choice and requested them to remove the tag since they were left on the sales associate said she was unable to remove them. I called spoke with Josh the manager he said technically they are supposed to however the exception could have been made. It was pretty clear I was upset by this whole experience and the sales associate decided to make it worse when she had the opportunity to make it a better experience for the customer. When I called the store and spoke with Josh, he made me feel heard that’s why this complaint get a one star and saw the opportunity to rectify the experience by having me come in and removing the security tag. However I already contacted corporate and I’d advice you to do the same if you experience what I did. Corporate sent me a return label and even gave me a gift card, amazing and empathetic customer service.
• AC

  Armando Correa

  Jul 29, 2025
  1.0
  I was in store today and I was given an attitude, regarding a return. I bought a bag and had a good amount of time left well within the 30 day return window I was told no. The manager Josh was not very considerate.
• NN

  NiK

  Apr 16, 2025
  5.0
  The team was awesome. Sasha was spectacular! Thank you!
• RC

  Riley Carson

  Aug 29, 2021
  5.0
  Always helpful staff. Relatively low pressure. And the quality that you all know and love. Super appreciate their military discount as well

Frequently Asked Questions About lululemon