Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Eugene, OR location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,528 reviews
5 stars
759
4 stars
423
3 stars
205
2 stars
55
1 star
86
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are criticized for poor communication and lack of assistance.
Product Selection
Customers expressed dissatisfaction with the selection of men's clothing and sizes, while others appreciated the variety of women's clothing and clearance items.
Store Experience
Some customers enjoyed a pleasant shopping experience in a clean and organized store, while others reported negative experiences related to staff behavior and store policies.
Pricing Issues
Several reviews mentioned concerns about pricing, including deceptive discounts and high shipping/return fees, leading to frustration among customers.
Online Shopping
Customers reported significant issues with online orders, including delays, cancellations, and poor customer service when trying to resolve issues.
- DJDon JacksonNov 14, 20254.0I bought a diamond tennis bracelet for my girlfriend. The staff was helpful. She answered questions. There was a sale going on and the prices were great. They have a pretty large inventory of jewelry. The selection was good. The atmosphere was quiet no pressure. I would buy from JCPenneys again. JCPennys is connected to the mall so if they dont carry what you are shopping for you can find it near by. JCPennys is located at Valley River Center which is a big mall so if you have a lot of shopping to do this place can be a one stop shopping location, but get there early! There are many stores and many things to see. Parking is pretty good. Around the holidays it gets pretty busy, but I have never had trouble finding a parking space. It's clean and they have a large food court, with all kinds of food to choose from. Like I said I have been there many times and I will return there many more im sure. I would recommend.
- LHLeann HolleyNov 6, 20252.0There is no wheelchair access to your store in valley River Mall Eugene Oregon. I watched several older people trying to get in or out of your doors which is not automatic. These individuals had to maneuver their wheelchair or walkers and saw it was very difficult for them. The doors are right next to your check out register none of the employees helped. Your isles are so crowded we get through them. Step up JC Penney and help your disabled.
- DMDouglas MathewsonOct 18, 20255.0Had a exceptional shoping experiance at the Eugne JC Penney store today. I was looking for men's dress slacks and Ray, a store associate, came up and asked if I needed help. She was very friendly and went the extra mile to help me find just the right slacks. Thank you Ray!
- MMMoodOct 6, 20255.0E2 was very helpful!
- EKEvan kingOct 2, 20253.0Left more for desire for the selection of clothes and shoes for men. Plus can never find my sizes.
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Eugene, OR offer?
JCPenney offers a wide selection of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the store hours for JCPenney in Eugene?
The store is open Monday to Thursday from 10 AM to 8 PM, Friday and Saturday from 10 AM to 9 PM, and Sunday from 11 AM to 7 PM.
Does JCPenney in Eugene, OR offer curbside pickup and in-store shopping?
Yes, JCPenney offers both curbside pickup and in-store shopping at the Eugene location.
What payment methods are accepted at JCPenney in Valley River Center?
JCPenney accepts American Express, Discover, Mastercard, Visa, and checks. They do not require cash only.
Is JCPenney accessible for customers with disabilities?
Yes, this JCPenney location has a wheelchair accessible entrance and provides public restrooms.
Where is JCPenney located in Eugene, OR?
The store is located at 300 Valley River Center, Eugene, OR 97401, inside the Valley River Center mall.
Are there any beauty and spa stores near JCPenney at Valley River Center?
Yes, near JCPenney you can find Sephora inside jcpenney and Foxy Brows Threading Salon & Spa for beauty and spa needs.
What dining options are near JCPenney at Valley River Center?
Nearby dining includes Cafe Aroma, Cinnabon, Chili's Grill & Bar, Sarku Japan, Fuji Japanese Steakhouse, Sbarro, Arby's, Jamba Juice, and Bao-Ing-Out (Valley River Center).
What other retail stores are near JCPenney in Valley River Center?
You can find Leanin Silk fabric store, The Duck Store for clothing and sporting goods, Buckle, Vans shoe and clothing store, Macy's Valley River Center, Foot Locker, Sunglass Hut, The Body Shop, GameStop, and Rainbow West Christian Supply nearby.
Is there a cinema close to JCPenney at Valley River Center?
Yes, Movies 1 cinema is located nearby for entertainment before or after your visit to JCPenney.