Although I do like AE clothing I will never shop there again! I tried returning something and even though I had the receipt AND the tag they would not allow me to return it because the tag was not still on it. On the bottom of the receipt it does not state that this is necessary, only that you need the receipt. Apparently, on the back of the receipt in fine print it states that the tags need to be attached. Well, who reads that and why isn’t stated on the front?! Also, they should mention that to customers before they leave the store. WHAT A SCAM! Now I’m stick with a sweater that is too small that I’ll never wear!
SR
Stephanie Risbrough
Dec 17, 2025
1.0
I bought a sweatshirt and simply needed a smaller size. When I tried to exchange I was told that, even though I had a receipt, the price tag had been removed and therefore I could not return it. As a 50+ female I have been shopping for decades and never come across such a ridiculous policy. This is a paper tag that can be easily replaced, the receipt clearly shows I purchased the exact item. Also, the employees of the Eugene, OR store could do a better job of customer service. Both times I was there there and waiting in line to pay, there were 2 or 3 employees around the registers and they didn't jump in to help me and instead chose to let the one person handle everything. Please improve your customer service AE!! Your clothes are overpriced so if you don't have decent service, people will quit going there altogether!
TT
Tanner Treat
Aug 26, 2025
1.0
Quality has gone downhill. Wouldn't waste my money with this company.
JJ
JP
Aug 25, 2025
1.0
The clothes are all so cheaply made! The fit is horrendous for any woman over the age of 18 with actual hips. The dressing room was a total mess. The sales people basically ignored anyone over the age of 30. Guess what? People over 30 have actual money to spend. You might want to treat them decently or you’ll be out of business.
What types of products does American Eagle in Eugene offer?
American Eagle in Eugene offers a variety of products including women's and men's clothing such as jeans, t-shirts, pants, shorts, tops, polos, shirts, sweaters, hoodies, outerwear, shoes, boots, sandals, accessories, and fragrance.
Where is the American Eagle store located in Eugene, Oregon?
The American Eagle store is located at 254 Valley River, Eugene, OR 97401, inside the Valley River Center.
What are the store hours for American Eagle at Valley River Center?
American Eagle is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Does American Eagle in Eugene offer in-store shopping and pickup options?
Yes, American Eagle offers in-store shopping, in-store pickup, and curbside pickup services.
Which payment methods are accepted at the American Eagle store in Eugene?
The store accepts various payment options including Afterpay, American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
What brands are available at the American Eagle store in Eugene?
Brands available include American Eagle Outfitters, AEO Factory, and aerie.
How can I contact the American Eagle store in Eugene?
You can reach the American Eagle store at +1 541-344-7466.
Which nearby places could I visit before or after shopping at American Eagle in Valley River Center?
Nearby places include Bobahead for bubble tea, LensCrafters for eyewear needs, and See's Candies for sweet treats, all conveniently located near the Valley River Center where American Eagle is situated.
Are there other fashion or shoe stores near American Eagle at Valley River Center?
Yes, nearby fashion and shoe stores include Hot Topic, Journeys, PacSun, Chacos, and Banana Republic, providing a variety of shopping options.
Where can I get beauty or relaxation services near the American Eagle store?
Nearby beauty and relaxation services include London Hair Salon & Spa, Healthier Nails, Nail La Belle, and Oriental Magic Reflexology, perfect for pampering before or after your shopping trip.