Lane Bryant

Reviews

• BR

  Breanna Ruiz

  Apr 6, 2026
  5.0
  I think her name was Heather I forget to ask but she was super lovely and helpful today!!! I got bra fitted and it was hard to find stuff in my size but she found options that worked and were cute and I was able to buy 3 that fit perfectly!:) Took 3 seconds before she was able to almost perfectly guess my size and now I have one that fits perfectly for the first time in 5 years!:)
• J8

  Jenny 8675309

  Mar 18, 2026
  5.0
  What a great experience I had today at the Clackamas Store! I had an order to pick up & received a 50% off 1 item coupon. Heather was the salesperson who helped me. She has excellent customer service skills! She truly listened to the style I was looking for, which made my shopping trip faster & smoother. She'd make an excellent personal shopper or manager. She knows inventory & what's eligible for a particular deal. She remembered my size. You can tell organization is important to her. I appreciate that because it also makes my trip go smoother. I prefer shopping online,but having people like Heather in your stores, definitely made my experience just as comfortable as shopping online.
• KC

  Karen Maria Capo

  Feb 27, 2026
  5.0
  The sales people were very helpful, but not pushy at all. And I found exactly what I wanted on sale!
• JM

  Janet Myers

  Jan 17, 2026
  5.0
  Des was the best. Made it an awesome experience. And Nikki was great too
• JH

  Janvier H.

  Dec 23, 2025
  1.0
  BEWARE OF JESSE and her irreprehensible, ghastly, egregious customer service. Yesterday(12/22/2025), my mother (who is in her mid 60s may I add) went to the Clackamas Lane Bryant at 5:15pm to pick up a $500+ order for me. Please note, I sent her with delivery confirmation from not only Lane Bryant but also Fed Ex (see images attached) that the package had arrived and been signed for at 11:01am by Smith ( note signed for at 11am and my mother went at 5:15pm). I received/overheard the most disturbing phone call. Not only did I hear Jesse call my mother a liar and say the package was not there, that Fed Ex had made a mistake and they always do this; henceforth, I also hear Jesse tell my mother " well, it's not here and I don't know what to tell you." Not once did my mother raise her voice at her; however, I could verbally hear my mother was becoming embarrassed as this employee spoke to her in an irreprehensible, disprespectful, deplorable manner. My mother showed her both the confirmation from FedEx, and the confirmation from Lane Bryant, to which Jesse told my mother, "thats wrong." My mother then asked her, was she irritated, was she bothering her. My mother noted that it was obvious that she was flustered and upset, but all my mother was attempting to do, was pick up an order for her daughter (myself). Jesse continued her tirade of atrociously appalling monstrous customer service by telling my mother and I quote " Well I can't help it. I can't help the things I say and I can't help my face, because I have A.D.D and I have a kid and so that's just how I am. " Now as an ally and a person who has family members and associates who have a plethora of disabilities ( one of those being attention deficit disorder), this is not an excuse for her abysmally pitiful service. Not only did she make zero effort to actually look and locate the package/box, she spoke to an elderly woman in a lamentable way. The ONLY saving grace was keyholder Lalani stepping in to go look for the box ( which she located IMMEDIATELY). The next words from Jesse to my mother were " Oh great now she's going to make me eat crow" as she rolls her eyes and gasp as if she is so exasperated from being asked to do her job. Lalani stepped in and finished the transaction and helped my mother bring the box to the car and I would like to extend my sincere appreciation and thank you to Lalani. As far as Jesse, I am flabbergasted that this is the type of behavior/customer service that is tolerated by Lane Bryant. Jesse is a walking/talking liability who has no concept of accountability or customer service. Jesse should be fired and work in a field where basic human decency and respect is not a requirement because she lacks the basic common skills to do such. If you choose to go out of this location, please beware of her. From reading other reviews, it doesn't seem like i'm the only one who has experienced this type of service at this location.

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