Business Details
About
Shoe StoreDSW Designer Shoe Warehouse
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.1
355 reviews
5 stars
175
4 stars
96
3 stars
40
2 stars
18
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were helpful and friendly, while others were reported as rude and inattentive.
Store Cleanliness
Several customers noted poor cleanliness, particularly in the bathrooms and overall store organization.
Product Selection
Customers appreciated the variety of shoe options available, though some expressed disappointment in the lack of specific sizes and styles.
Pricing Issues
Some customers felt that prices were not competitive and expressed frustration over pricing discrepancies and perceived scams.
- MLMarie-Ane Lance2 days ago4.0Purchased some shoes and all went smoothly. Marcus was very helpful and his customer service was great. Store seems under staffed though
- NINasira ImranDec 18, 20251.0Store manager is rude and has a ton of attitude. I had to get a refund cause head office cancelled my order and I explained everything to her and she came back with so much attitude and had to let me know she was the store manager. Didn't even proceed to help me, pushed me off to another worker.
- CDCody DoucetteDec 9, 20254.0Really good shoe selection. Had to go back in to get clearance item at the clearance price.
- RSR SDec 6, 20251.0I had an absolutely terrible experience trying to complete a simple in-store return for an item I had just picked up. When I first attempted the return, the Manager claimed she couldn't process it because the item wasn't yet showing in her system—a highly illogical and inconvenient policy for customers who often pick up and immediately decide to return shoes. She told me to come back in 30-40 minutes. Upon my return, a different associate (a woman wearing a scarf) attempted to help. She also struggled, told me she needed to speak to the manager, and then left me waiting for over 20 minutes without any update, explanation, or even a simple check-in. This lack of communication and disregard for my time was extremely frustrating. I finally had to ask a third associate for help by the name of Tamia. Thankfully, this final associate was efficient, knowledgeable, and processed the entire return within minutes. The poor training, lack of system proficiency, and the terrible practice of leaving a customer waiting indefinitely shows extremely poor customer service at this DSW location. Management needs to address staff training immediately. The only positive was the competence of the last associate who finally helped me.
- WPwanda parsonsOct 23, 20253.0No helper on the floor when needed
Frequently Asked Questions About DSW Designer Shoe Warehouse
What are the opening hours of DSW Designer Shoe Warehouse in Whitby?
DSW Designer Shoe Warehouse is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Where is DSW Designer Shoe Warehouse located in Whitby, ON?
It is located at 1650 Victoria Street East, Whitby, Ontario, postal code L1N 9L4, Canada.
Does DSW Designer Shoe Warehouse offer in-store shopping and pickup options?
Yes, this store offers in-store shopping and in-store pickup but does not provide curbside pickup.
How can I contact DSW Designer Shoe Warehouse in Whitby?
You can contact the store by calling +1 289-481-1352.
Is DSW Designer Shoe Warehouse currently open or closed?
The store is currently open and operating.
What is the website to shop or get more information about DSW Designer Shoe Warehouse in Whitby?
You can visit their website at https://stores.dsw.ca/on/whitby/1650-victoria-street-east for more details and online shopping.
Are there any nearby stores to DSW Designer Shoe Warehouse where I can find outdoor gear?
Yes, MEC and National Sports are nearby stores offering outdoor gear and sporting goods close to DSW Designer Shoe Warehouse on Victoria Street East.
What dining options are available near DSW Designer Shoe Warehouse?
Nearby dining options include Burger King Canada, Gino’s Pizza Whitby North, Harvey's, and Chuck's Roadhouse, providing fast food and restaurant choices after your shopping trip.
Can I find home furnishing stores near DSW Designer Shoe Warehouse?
Yes, nearby home furnishing stores include HomeSense, Ashley HomeStore, Urban Barn, Bouclair Whitby, and Bassett Home Furnishings, all offering a variety of furniture and home decor.
Are there fitness or recreational facilities near DSW Designer Shoe Warehouse?
Yes, Crunch Fitness, Golf Town, and Golftec Whitby are nearby, offering gym facilities and golf-related activities for fitness enthusiasts.