Aerie

Reviews

• RS

  Reana Sanjet

  Jan 29, 2026
  1.0
  I’ve had multiple uncomfortable experiences at the Aerie location in Conestoga Mall due to the behaviour of the Asian girl. She consistently comes across as rude and unwelcoming not only toward customers, but also it seems like she is not professional or supportive to employees. The atmosphere she creates is uncomfortable and unwelcoming, to the point where I no longer feel at ease shopping at this location. It’s disappointing because I love Aerie as a brand, but this store has made the experience unpleasant enough that I would rather go out of town to shop at another location. Customer service should feel respectful and welcoming, and unfortunately that hasn’t been my experience here. It’s very clear she is the issue at this store as another review has stated that this girl is rude and there’s other bad reviews about how staff treat people at this store.
• BS

  Brittany Stewart

  Jan 26, 2026
  1.0
  Hey Aerie Conestoga, I’m one more bad experience away from coming in and training all your staff for you! These girls don’t know how to speak, let alone provide customer service. Step one: Greet customers that you make eye contact with as they walk in. Let them know of any promotions. When you see a customer trying to find a size with one hand because the other is holding 5 pieces of clothing that no one has offered a dressing room for, help them grab their size! Pay attention to the people who walk to the dressing rooms because they’re gunna want to try things on! Hey, maybe even bring them some pieces you think they would like! With 6 employees working, this is the basic customer service you should receive.
• JP

  juned pathan

  Nov 18, 2025
  1.0
  Rude staff- Don’t go here
• PJ

  Payal Jain

  Sep 10, 2025
  1.0
  Hey “Aerie-Conestoga Mall”! I would like to share some review of my in-store experience! I bought really good amount of stuff however at the time of billing the Asian lady at the front desk seemed to have no customer service skills! Had no smile or greetings for the customer! Felt like she wasn’t happy which as a customer felt really disrespectful and I gave back all I intended to but initially! I request Aerie-Conestoga mall to please arrange a re-training for your front desk peeps to serve and make a good deal with customers next time!! Hope this helps everyone out there.

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