lululemon

3.8
325 reviews

About

Sportswear StoreWomen's Clothing StoreMen's Clothing Storelululemon athletica
Founded in Vancouver BC in 1998, the first lululemon shared its retail space with a yoga studio. We've been growing ever since, and our technical yoga and run clothes are now available in countries all over the world. We want to elevate the world from mediocrity to greatness. Our Mission Statement is to create components for people to live longer, healthier, fun lives. We make technical athletic apparel for yoga, dancing, and most other sweaty pursuits. All lululemon locations have strong ties to our local communities.

Details

  • Cash onlyNot available
  • Curbside pickupNot available

Location

lululemon
1 Bass Pro Mills Drive, Vaughan, ON
L4K 0A2, Canada

Hours

Reviews

3.8
325 reviews
5 stars
166
4 stars
66
3 stars
25
2 stars
11
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff performance is mixed; while some customers praised helpful and friendly staff, others reported rude and dismissive attitudes, leading to frustration.

Product Quality

Customers generally appreciate the quality of Lululemon products, though there are complaints about specific items being defective or not meeting expectations.

Store Experience

The store is often described as busy and sometimes disorganized, with long wait times at checkout and difficulty in receiving assistance during peak hours.

Management Issues

Several reviews indicate dissatisfaction with management and staff training, suggesting a need for improvement in customer service standards.
  • MS
    Marena Shamon
    Dec 20, 2025
    5.0
    Chris is so incredibly helpful! Stellar employee, and fantastic for lululemon.
  • LP
    Lakshya Patel
    Dec 16, 2025
    5.0
    Staff was amazing!! Helped me find exactly what my wife would love
  • JC
    Jasmine C
    Dec 8, 2025
    5.0
    I usually avoid Vaughan mills as it is hard to navigate, and I generally receive low customer service due to high volume customers. I had to run in to do some returns and exchanges, the staff I encountered were extremely helpful, completed the returns and exchanges in a timely and swift manner.
  • JP
    Jayleen Powell
    Dec 6, 2025
    1.0
    I went in for a Quality Promise exchange and at first the experience was honestly pretty frustrating. The first girl who helped me was a white woman with black hair, glasses, and a navy fitted jacket. She told me the original sweater I bought wasn’t made anymore, which I understood, but she left out important details and rushed through everything. She told me the only option was a plain sweater and that Lululemon doesn’t sell sweaters with gold zippers anymore. She also said I had to buy something else to match the price difference, which didn’t make sense because every other time I’ve done a Quality Promise exchange, the balance goes onto a gift card. She kept asking other workers for help while helping me, so it was clear she didn’t fully know what she was doing, and her tone made me feel brushed off and kind of stupid. When I stepped away and looked around, I ended up talking to another worker who was way kinder. While talking with her, I noticed there were fitted sweaters with gold zippers available, even though the first girl told me there weren’t any. The second worker handled everything correctly and gave me a gift card for the price difference, which I later used.
  • FN
    Felicia Nattress
    Nov 3, 2025
    5.0
    Shout out to Kelly N and Julia who assisted us today. Been a long time lulu loyal customer and recently lost one of my most fav pieces while travelling and they helped me replace it. I can’t thank you guys enough!!💕 Def the best brand 💕 Also my husband is very happy with his new ABC 5 pocket pants he grabbed! Thank you

Frequently Asked Questions About lululemon

What products does lululemon Vaughan offer?

lululemon Vaughan offers technical athletic apparel designed for yoga, running, dancing, and other active pursuits, focusing on high-quality sportswear for both men and women.

Where is lululemon Vaughan located?

lululemon Vaughan is located at 1 Bass Pro Mills Drive, Unit 164A, Vaughan, ON, L4K 0A2, Canada.