American Eagle & Aerie

4.1
331 reviews

About

Clothing StoreWomen's Clothing StoreMen's Clothing StoreJeansLingerie StoreSwimwear StoreT-Shirt StoreFashion Accessories StoreAmerican Eagle Outfitters
American Eagle & Aerie create clothes you can feel good in. AE is jeans, tops, athleisure, and accessories designed to make you feel like the best, most comfortable you, and Aerie is bras, underwear, activewear & swimwear made to help people feel good about their real selves!

Details

  • DeliveryNot available
  • Curbside pickupAvailable

Location

American Eagle & Aerie
1 Bass Pro Mills Drive, Vaughan, ON
L4K 5W4, Canada

Hours

Reviews

4.1
331 reviews
5 stars
170
4 stars
87
3 stars
37
2 stars
12
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpful and friendly staff, highlighting specific employees for their exceptional service.

Product Quality

Customers generally appreciated the quality of the clothing, particularly the jeans and activewear, although some noted issues with sizing and shrinkage.

Return Policy Issues

Several reviews expressed frustration with the recent changes to the return policy, citing poor communication and lack of support from customer service.

Store Environment

While many found the store organized and well-stocked, some reported issues with fitting room availability and long wait times at checkout.
  • DL
    Dioklea Lota
    4 days ago
    5.0
    I had an issue retrieving an order that had been exchanged, and Sabrina was incredibly helpful🤩👏throughout the process. She was friendly, patient, and truly went above and beyond to assist me. Her customer service was exceptional she took the time to fully resolve the issue🔍🕵️‍♀️ and make sure everything was sorted out. Sabrina’s professionalism and dedication really stood out, and she absolutely deserves recognition for her excellent service. This experience definitely reinforced why I enjoy shopping at American Eagle + Aerie, and I would gladly ask for Sabrina’s help again in the future.❤️😁
  • AK
    Arshdeep Kaur
    Nov 29, 2025
    5.0
    l've Visited American Eagle on Black Friday evening and had an amazing experience, all thanks to one of the employees. Around 7:25 PM, the guy working in the trial room was extremely helpful. He guided me so well, showing me all the different jeans. I ended up buying a bunch of different styles and sizes because I wasn't sure what would fit perfectly. It was super hot in the trial room, though! AE really needs to put some fans in there, I was about to faint from the heat! Luckily, that guy gave me a mini fan, and I was able to survive, lol. Seriously, 10/10 for him! I Don’t know his name, But He's the best! I bought a few pairs, all thanks to his help. He deserves all kinda recognition for his helpful and Kind nature! This person how to make someone day better. Would love to shop Again!👍🏻❤️
  • LE
    Lady Eliana
    Sep 20, 2025
    5.0
    Mi lugar favorito 🥰🥰
  • NH
    Nejood Hirmiz
    Sep 20, 2025
    5.0
    I recently had an amazing experience shopping at the store . Sabrina the manager went out of her way helping me find the perfect fit! She continued to check on me , provide me with her expertise opinion and was extremely pleasant person . I have not received such pleasant customer service experience in such a long time . Thank You so much Sabrina , you are a gem 💛💎
  • FM
    Fatemeh Mir
    Aug 14, 2025
    5.0
    My favourite AE store, supportive employees especially Sara is awesome. Even though we had a complicated refund, she solved it over the phone with customer service department. 🙏🏼

Frequently Asked Questions About American Eagle & Aerie

What brands are available at American Eagle & Aerie in Vaughan Mills?

American Eagle & Aerie offers clothing under the American Eagle and Aerie store brands.

Where is American Eagle & Aerie located?

The store is located at 1 Bass Pro Mills Drive, Suite 278, Vaughan Mills, Vaughan, ON L4K 5W4, Canada.