RM
Ricardo Meyer
Mar 13, 2026
My first real visit to a Lego store. This time, to look around, find and purchase a gift.
Entering the store was fun, seeing most of the creations/kits, in detail, already assembled. A complete different experience from looking at a box. A good experience, even for an adult.
After being at the store for a couple of minutes, we were acknowledged and asked if we needed help. This happened twice.
At the entrance, on the left, some sort of play area, build yourself, something... not sure how this works. A bit further back, you can only make purchases of approx $12. You get to choose from what they have, the blocks you need. Single part purchase, not possible.
On the left side of the store, the cute stuff, for girls. Some flower kits on the right, towards the entrance. On the right side, mostly cars, robots, that kind of stuff.
James approached after our combined decision, and was very pleasant from the beginning. We asked to become a member of the Lego rewards, points based system and he volunteered his iPhone for this. We joked about keeping the phone, and he always responded amicably and respectful, always with professionalism. He provided a paper bag after asking if the sets were for a gift. He took care of the bills and gift receipt printout (an optional receipt without the price showing, for convenient return or exchange).
I enjoyed visiting the store and dealing with James, whom made purchase enjoyable.
*** Here there is a thought for Lego as an entity, though ***
Recently, the 2026 Chinese New Year brought brought a surprise to the over $90 shoppers. As a bonus, they would receive: "Year of the Horse (40779)".
Yet Indigo, the book people, who carry Lego kits as well, located close by, in the same mall, have the same ongoing bonus to those purchasing $80 and over. As well, no expiration date on their sign.
The question is why would Lego not match up the offer... we know why.
[Yes, I did contact James and he pointed out that the offer was no longer available]