The Shoe Company

Reviews

• AS

  arpit shah

  Nov 13, 2025
  1.0
  I don’t usually write reviews, but my experience at the Shoe Co. in Dufferin Mall was disappointing enough that I feel management really needs to hear this. I visited with my elderly mother-in-law, and the staff’s behaviour was honestly shocking. No one greeted us, no one offered help, and the employees seemed more interested in wandering around than assisting customers. What bothered me most was how my mother-in-law was treated—she was clearly struggling, yet not a single staff member approached her or even acknowledged us. There was no courtesy, no guidance, and no basic customer service. We felt completely ignored. This isn’t the kind of experience anyone expects when walking into a store, especially with an older family member. This level of service is unacceptable and reflects very poorly on the store’s management and training standards. I strongly urge management to address these concerns immediately, as customers deserve respect, courtesy, and basic support—none of which were provided during our visit.
• CS

  Chris S.

  Nov 12, 2025
  1.0
  I placed an order online last night for a pair of boots. It provided me with a pick up option or delivery. I chose delivery since I have limited time to head to Dufferin mall. They charged my card this morning only to email me and state that my order was cancelled. Nobody even called to inform me that they were cancelling my order; no reason even provided in the email. I called their customer service 1-888 # and they said there was something wrong with my bank.... yet they already took out the payment?!! He told me to wait 3-5 days for a refund. This is so disgusting and unacceptable. What kind of customer service practices this company has is beyond me. This will be my first and last time I ever attempt to make a purchase. Highly disappointing and disturbed as to how they handled everything.
• AF

  Audrii F

  Sep 18, 2025
  5.0
  These reviews of bad services make me question how truthful they are because I shopped here recently and had the most amazing experience ever. The lady at the front desk helped my nieces and nephews try on multiply sizes plus measure their feet. There was a gentleman that cashed us out was super quick and helpful. Will definitely be back!
• SS

  Shayda SaBe

  Jul 22, 2025
  5.0
  The staff were nice and patience with my grandma’s doubts, they helped us to choose the best option for her.
• VG

  Vanshika Goyal

  May 26, 2025
  1.0
  I’m writing this message out of genuine disappointment and in hopes that it reaches someone who cares about customer experience. I visited your store recently, looking forward to shopping—only to be met with incredibly rude and dismissive behavior from the girl working at the front desk. I understand that everyone can have a bad day, but the way she treated me was beyond unprofessional. She seemed annoyed by basic questions, responded with an attitude, and made me feel completely unwelcome. This experience left a really bad impression, not just of that employee but of the entire store. I’ve always believed in supporting retail workers and being kind to staff, but I also believe respect should go both ways. I truly hope this isn’t the norm at your location, because your customers—and your brand—deserve better. Please look into this. A little accountability and customer service training could go a long way. Sincerely, A disappointed customer

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