Saint Laurent

Reviews

• HH

  HarasHaras

  Mar 1, 2026
  1.0
  Subtle but Clear Racial Bias There was no direct verbal discrimination, but the racial bias here is 100% clear through body language and behaviour. Certain sales staff ignore you, answer with visible annoyance, or make it obvious you are unwelcome simply because of you are not the race they prefer to serve. If you try to communicate, they give long stares or act as if your presence is a nuisance. Some staff are pleasant, but the contrast is stark. This has happened repeatedly and shows a pattern of unprofessional, biased treatment. Management needs to address this immediately. I want to clarify that not all staff behaved this way. On this particular day, the two male sales associates assisting other customers, as well as the female security personnel, were very welcoming and professional. However, this positive experience followed an initial interaction with a female colleague who, notably, was not assisting any other customers at the time and displayed behaviour that was dismissive and unwelcoming. This is not an isolated incident similar behaviour has been observed on several occasions, including experiences my partner has had.
• 88

  84vidhu

  Mar 1, 2026
  1.0
  Sales staff was very rude and feels like they don’t value customer. I changed my mind to not buy from a brand which treats customers like that. Went to Gucci the guys there were all friendly and acted like sales people must. I must say this store sales people look at you based on your skin colour first and are rude as hell. Hope this reach out to their management and they employ better people or fix the attitude of one who are working there now. 3 of them were just chatting in one corner and one woman who seems to be team lead or manager of location was just busy on her laptop rather noticing your staff is not even trying to assist customers presenting store. Worst sales experience.
• CN

  Cindy Nathasia

  Jan 22, 2026
  5.0
  Jay was the only associate who took the time to approach and assist me, and his customer service was outstanding. His initiative, knowledge, and genuine care completely elevated my experience at YSL.
• SH

  Shahrzad Hedayati

  Jan 1, 2026
  1.0
  I was really disappointed with the customer service. They didn’t seem to care about their customers at all, and the level of service was really disappointing. Overall, I can’t recommend the experience , never back this store
• NB

  Navid badiei

  Dec 30, 2025
  1.0
  They kept customers waiting outside in minus 14-degree weather even though there were only two people inside the store, and they just said they’re short-staffed. When we asked to speak to the manager, they gave us no proper answers. I was planning to make a purchase of over $10,000, but the manager just kept asking, “What do you want, what do you want?” It was the worst customer service, the staff were rude, and I’m never coming back.

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