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Raffi Jewellers, Ontario’s trusted luxury retailer and brand, has been specializing in fine watches and jewellery for generations. We are proud to be part of the worldwide network of Official Rolex Retailers, allowed to sell and maintain Rolex watches. Our expertise and exceptional customer service have earned us enduring relationships and we are honoured to continue exceeding expectations for second and third generations of Raffi customers. Official Rolex Retailer. Official Tudor Retailer.
Many customers praised the exceptional service provided by staff members like Betty, Alex, Chudi, and Farhang, highlighting their professionalism, knowledge, and personal touch.
Negative Experiences
Some customers reported negative interactions with a specific staff member at the entrance, leading to feelings of disrespect and discouragement from entering the store.
Product Knowledge
Customers frequently noted the staff's extensive knowledge about Rolex watches, which enhanced their purchasing experience and confidence in their decisions.
Memorable Experiences
Numerous reviews emphasized that the purchasing process was not just transactional but created lasting memories, often due to the personalized attention and care from the associates.
TA
Thomas Ali
Jan 4, 2026
5.0
I started talking to Chudi at Raffi Rolex in Yorkdale mall a few months ago and from the 1st time I talked to her she displayed a very professional and courageous attitude towards my questions and inquiries, I ended up being lucky enough in purchasing a watch from Chudi in December and I must say the experience from start to end was a total pleasure, she treated me with respect and a manner that I wouldn’t hesitate to refer anyone to her, 5 stars all the way in how Chudi treated me, such a pleasure, thank you very much Chudi and will definitely be back to see you for my next Rolex, Tom 🤗🙂
RH
R Hussain
Dec 27, 2025
1.0
The Indian lady at the door, is very rude what’s funny is that I have purchased two watches from here but the last two times I wanted to walk in and express an interest I was made feel like an idiot by the lady at the door, brushing me off as though she owns the boutique herself. Great!
Well, as I look through the comments made by others who have given a one star review they all or most of them point to the Indian lady, Quick question to the Raffi GM why do you have her is you’re goal to turn away potential big spenders to your competitors? What a shame guys
HQ
Honda Qiao
Dec 22, 2025
5.0
I recently purchased a Rolex and had an excellent experience working with Betty. She was professional, knowledgeable, and very patient throughout the entire process. Betty explained everything clearly, answered all my questions, and made the whole purchase smooth and stress-free.
Buying a Rolex is a special experience, and Betty made sure it lived up to that standard. Highly recommend asking for her if you’re considering a purchase here.
AN
Andy N.
Dec 22, 2025
5.0
I had an outstanding experience working with Betty. From start to finish, she was professional, knowledgeable, and genuinely attentive. She took the time to understand what I was looking for, communicated clearly throughout the process, and made everything feel smooth and stress-free.
What really stood out was her honesty, patience, and passion for what she does — it never felt transactional, but truly client-focused. Thanks to Betty, the entire experience of purchasing a Rolex was memorable for all the right reasons.
Highly recommend asking for Betty if you’re visiting this boutique. She truly sets the standard for exceptional service.
NS
Nee sean
Dec 12, 2025
5.0
From the moment I walked in, this place felt truly special. The level of care, warmth, and dedication I received went far beyond exceptional—it was heartfelt and unforgettable. Chudi played an instrumental role in making my special occasion even more meaningful. She took the time to truly understand what I was looking for, and with remarkable intuition, helped me find the exact watch I had been dreaming of for a long time.
My sincere gratitude also goes to Susan, whose support and kindness added an extra layer of comfort and trust throughout the entire experience. Together, they transformed what could have been a simple purchase into a deeply personal and memorable journey.
Every interaction with Chudi was met with professionalism, genuine care, and unwavering support. I never felt like just a customer—instead, I felt valued, understood, and welcomed. They don’t simply sell timepieces; they create lasting bonds and meaningful experiences.
This team has truly touched my heart, and I will always return to them with complete trust and appreciation. They made my celebration shine brighter and turned this holiday season into something truly unforgettable. I will undoubtedly return to them again and again. Highly recommended for anyone seeking exceptional service and a personal touch.
Frequently Asked Questions About Raffi Jewellers - Official Rolex Retailer
What types of luxury watches can I find at Raffi Jewellers?
Raffi Jewellers is an Official Retailer for Rolex and Tudor watches, offering fine luxury timepieces from these brands, among others.
Does Raffi Jewellers offer services for watch repair and maintenance?
Yes, Raffi Jewellers provides watch servicing, watch repair, and engraving services for their customers.
Can I get custom jewellery made at Raffi Jewellers?
Yes, Raffi Jewellers specializes in custom jewellery design and creation tailored to your preferences.
Where is Raffi Jewellers located?
Raffi Jewellers is located at 3401 Dufferin Street, Toronto, ON M6A 2T9, Canada.
What are the opening hours of Raffi Jewellers?
Raffi Jewellers is open Monday to Saturday from 10:30 AM to 7:00 PM, and Sunday from 11:00 AM to 7:00 PM.
How can I contact Raffi Jewellers for inquiries?
You can reach Raffi Jewellers by phone at +1 416-789-2334 or via email at info@raffijewellers.com.
Are there any notable nearby places to visit before or after shopping at Raffi Jewellers?
Yes, after visiting Raffi Jewellers, you might enjoy nearby destinations such as Holt Renfrew, Michel's Bakery Café for a delightful treat, or The Cheesecake Factory for dining.
Is Raffi Jewellers located near any convenient dining options?
Raffi Jewellers is conveniently near several restaurants including JOEY, Thai Express, and Burger King, perfect for meals before or after your shopping experience.
What shopping options are available near Raffi Jewellers?
Nearby shopping includes fashion and accessory stores such as Eileen Fisher, Indochino, Mulberry Canada, and Maison Birks, offering a variety of clothing and jewellery.
Does Raffi Jewellers have an online presence where I can learn more about their products?
Yes, you can find more information on Raffi Jewellers and their offerings on their website at https://raffijewellers.com/ and follow their updates on Instagram @raffijewellers_yorkdale_sq1.