lululemon

3.7
234 reviews

About

Sportswear StoreWomen's Clothing StoreMen's Clothing Store
Founded in Vancouver BC in 1998, the first lululemon shared its retail space with a yoga studio. We've been growing ever since, and our technical yoga and run clothes are now available in countries all over the world. We want to elevate the world from mediocrity to greatness. Our Mission Statement is to create components for people to live longer, healthier, fun lives. We make technical athletic apparel for yoga, dancing, and most other sweaty pursuits. All lululemon locations have strong ties to our local communities.

Details

  • Cash onlyNot available
  • Curbside pickupNot available

Location

lululemon
1800 Sheppard Ave E, Toronto, ON
M2J 5A7, Canada

Hours

Reviews

3.7
234 reviews
5 stars
118
4 stars
40
3 stars
18
2 stars
11
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff members received praise for their friendliness and helpfulness, others were reported as rude and unprofessional, particularly in handling exchanges and returns.

Product Quality

Customers expressed disappointment with product quality, citing issues such as damaged items and poor durability, which led to frustration during return processes.

Store Experience

The store environment received mixed reviews; some customers appreciated the cleanliness and organization, while others noted long wait times and overcrowding.

Staff Training

There is a clear need for improved staff training, as multiple reviews highlighted instances of poor communication and unprofessional behavior from employees.

Positive Interactions

Despite negative experiences, several customers reported exceptional service from specific employees, indicating that positive interactions can occur.
  • DC
    Du Chen
    Nov 15, 2025
    1.0
    This was a terrible shopping experience. The staff there was no greeting, and the attitude was terrible. The atmosphere in the store was also awkward. Some of the staff wouldn't even help me check the inventory. The employee in the picture was extremely rude, really bad attitude from her, which made me feel very uncomfortable!
  • EY
    Eugene Y
    Nov 11, 2025
    5.0
    두번의 방문 모두 직원들이 친절해서 만족했던 가게😁 옷 사이즈 교환했는데 재고가 없어서 집으로 배송해주겠다고 했음. 수요일 도착이라 하루만에 오는건가요?(화요일 접수함) 맞다더니.. 다음주 수요일 8일 후에 도착이었음ㅋㅋㅋㅋ 반품하러 다시 매장 가야됨ㅠ
  • LL
    lin luo
    Sep 27, 2025
    5.0
    Amazing shopping experience with Emily, very nice and professional
  • AA
    Alvin
    Sep 27, 2025
    5.0
    Emily provided me with the excellent services and guided me through the purchase process. I will recommend her to anyone.
  • MZ
    Maggie Zhao
    Sep 27, 2025
    1.0
    I went to the store today for a Quality Promise exchange and was shocked by the poor service. Brooklyn was arrogant, dismissive, and visibly impatient when I asked about the policy. When I requested to speak with a manager, she insisted that she was the manager, which only made the experience worse. Her unprofessional attitude left me feeling frustrated and disrespected. Considering how much customers pay for Lululemon products, this level of service is unacceptable. Lululemon customers deserve far better.

Frequently Asked Questions About lululemon

What type of products does lululemon in Fairview Mall offer?

lululemon provides technical athletic apparel for yoga, dancing, running, and other physical activities, including clothing for both women and men.

Where is the lululemon store located in Toronto?

The lululemon store is located at 1800 Sheppard Ave E, Unit 2031A, inside Fairview Mall in Toronto, ON, M2J 5A7.