lululemon

Reviews

• SC

  Supang Suttiwong (Charlotte)

  Nov 15, 2025
  5.0
  The staff was very kind and helpful. He helped me find the color I wanted and also recommended some other items.
• BD

  Bo Dong

  Nov 7, 2025
  1.0
  The representative spoke to me in an arrogant and condescending manner, presenting themselves as an “educator.” They claimed that the store was doing me a favor by applying certain discounts and even threatened to revoke a discount I received as a gift, one that other customers have also used in the same way. When I brought this issue to the store manager’s attention, instead of addressing my negative experience, she chose to deflect my complaint and escalated the matter to the head office, addressing all account holders rather than resolving my specific concern. What made the experience worse was that both the staff and the manager seemed to believe their role was to “educate” customers. They even asked me to pass their so-called “education” on to senior members of my family regarding how to use their products as the gift was from them; this was an entirely inappropriate and disrespectful request. Customers visit stores for positive experiences and to engage with products that suit their style; not to be subjected to unsolicited lectures or “educator” role-plays from brand representatives.
• ZM

  Zachary Tyler John Murray

  Nov 4, 2025
  1.0
  BUYERS BEWARE OF WASTING YOUR TIME! I went to the Eaton Center location and I was told that the Bloor location had a size 14 baby blue Beyond men's running shoes. I walked up Yonge to the Bloor street location to buy them and when I got there, the guy working told me they didn't have those shoes in. It sucks because I want to wear a Canadian brand of shoe but I cant because of how hard it is to find a pair. I find this extremely shameful for you LuLu.
• BB

  BM

  Oct 14, 2025
  5.0
  Been to this store twice and had a fantastic experience both times. The upstairs men’s section was pretty busy but Sean and the other associate (sorry I forgot his name but he had an Irish accent) were both going back and forth between customers and providing amazing service. Extra friendly, made suggestions and helped me with an order-in-store for an item that was only available online. I worked 5 years as a District Manager for another brand and would have loved to have these guys in any of my stores. Hope to see them again during my next visit.
• MM

  Marlee

  Oct 14, 2025
  1.0
  Went today (October 14 2025 around 11am) in this store to purchase some bags. Everyone was very nice, helpful, and friendly until I met the cashier. I describe her as a short and young blonde woman. She refused to apply the 15% off first responder discount despite me showing her my ID. Fyi it’s my 10th time purchasing at Lululemon and I’ve never been denied of this discount. Apart from that, I find this person to be rude as she kept chewing her gum in front of her customers face. I was so disappointed that I ended up returning my purchase. I will never go back to this location.

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