lululemon

Reviews

• JL

  Julia Lakats

  3 days ago
  5.0
  I had some questions regarding colours of water bottles to match a specific bag. On their website the colours are named the same but they looked very different in the photos. I called this store and a woman named “Sam” answered. She was so lovely and even physically checked the colours for me and made sure the bottle would fit in the backpack. She didn’t rush me or make me feel silly for wanting them to be the same colour and was so genuinely sweet. Give the girl a huge star for excellent customer service from me please. ⭐️
• JD

  Jen Doe

  Nov 17, 2025
  5.0
  Welcoming, friendly, and considerate staff. Jasmine and Teddy (apologies if I misspelled her name!) at this location were extremely kind and solution-oriented with me even during this busy holiday shopping season. I highly recommend this Lululemon location for its great product selection and amazing customer service.
• MM

  Marin Miskovic

  Oct 20, 2025
  1.0
  Ordered from lululemon’s website; payment and shipping to a freight forwarding address were accepted without warning. The parcel never arrived, and customer service refused to provide proof of delivery or escalate the case. Repeated template replies, no accountability. Filed complaints with the BBB and Canadian authorities. Customers deserve transparency before purchase, not excuses after.
• HK

  Helia Khamseh

  Oct 17, 2025
  5.0
  I had a great experience at Lululemon! The staff were extremely helpful — they took the time to help me find the right items and also made my return process quick and easy. Everyone was friendly and professional, and I really appreciated their patience and positive attitude. I’m very happy with the service and highly recommend this location to anyone shopping at Lululemon!
• VH

  Violet Hernacio

  Oct 10, 2025
  1.0
  Unbelievable customer service! I was at this location last Saturday (exactly October 4) and I am sharing awareness to spread training on your employees to have a better understanding on retail service. I have always loved this store due to their friendliness approach, my other colleagues and my daughters love fitness and always visit your store since it’s also close to our home and job. This one specific sales associate ruined the whole experience for me and my family. I went in with my daughters and a lady named Adrianna (I only heard her name because she was SO HAPPY attending other customers and talk to another of her associates rather than us!) We came in just regularly shopping and I remember her looking up and down on us and has this most disgusting face and proceeded to ignore us the whole time even when we clearly have some questions along the way. My daughters felt this profiling experience and was so upset about this whole interaction and are not comfortable shopping with your store ever again. I shared my experience with my co-workers and it’s shocking to find out that they also have a similar experience with the lady I identified. I don’t ever want anyone else to experience this kind of retail service and she should better think of a different job besides customer service!

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