Founded in Vancouver BC in 1998, the first lululemon shared its retail space with a yoga studio. We've been growing ever since, and our technical yoga and run clothes are now available in countries all over the world. We want to elevate the world from mediocrity to greatness. Our Mission Statement is to create components for people to live longer, healthier, fun lives. We make technical athletic apparel for yoga, dancing, and most other sweaty pursuits.
All lululemon locations have strong ties to our local communities.
Feedback on customer service is mixed; while some staff are praised for being friendly and helpful, others are reported as rude and unprofessional.
Product Quality
Customers express disappointment with product quality, citing issues like pilling and defects, which some feel are not adequately addressed by staff.
Return Policy Issues
Several reviews mention dissatisfaction with the return and exchange policies, particularly regarding the handling of defective items and the requirement for receipts.
Staff Training
There are numerous calls for better staff training, as inconsistent knowledge and attitudes among employees have led to negative shopping experiences.
JJ
joey
1 day ago
5.0
One of the best athletic brands ever. Awesome customer service, and employees are always happy to help.
EB
Eleni Boosalis
Jan 31, 2026
1.0
I have been a loyal Lululemon customer for years, largely because of their reputation for quality and customer care. Unfortunately, this experience made it clear that both have significantly gone downhill.
I purchased a pair of leggings online on sale that arrived already pilled straight out of the bag. I only noticed once I tried them on, as the pilling became visible when the fabric was stretched. When I brought them into the store, I had to argue that the leggings were brand new, and the associate was visibly frustrated that the tag was no longer attached, despite this typically not being an issue with Lululemon when there is a quality concern.
While an exchange was eventually offered, I was limited to the only two remaining sale options, neither of which were appealing options. I was told that if I wanted a different color or style at full price, I would need to pay the difference, and that I could not wait for another option or exchange online. For leggings that cost nearly $100 (normally $150) and arrived defective, this resolution felt extremely stingy and inflexible.
I won’t be shopping here anymore.
DA
Dimitri A
Jan 31, 2026
1.0
$155 pants, and the inseam fails a bit over a year later. I came in hoping for help because it’s clearly a manufacturing issue. Instead, I got an attitude and a lesson that their “quality promise” is basically 12 months and good luck.
Not the ‘luxury’ experience I expected… more like a subscription to replacing basics. Can’t wait to tell all my clients, friends and family to never purchase anything from Lulu again.
CC
Cindy C.
Jan 30, 2026
1.0
Rude staff at this location. I believe it was a supervisor or manager with blonde hair. Rude attitude… never visiting this location again
SM
Syed Enayet Morshed
Jan 4, 2026
3.0
I love ❤️ my local lululemon 🍋 for selling every day essentials for men and woman. Although material is not so good 😕 lately. I was hoping it would be more fun, cool, colorful and vibrant attractive for customers and money's worth for customers.
lululemon Scarborough is located at 300 Borough Drive, Suite 245, Toronto, ON, M1P 4P5, inside Scarborough Town Centre.
What are the regular store hours for lululemon Scarborough?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does lululemon Scarborough offer special holiday hours?
Yes, holiday hours vary with earlier openings or earlier closings on specific dates, and the store is closed on January 1, February 16, April 3, and April 5.
What types of products does lululemon Scarborough offer?
lululemon offers technical athletic apparel for yoga, dancing, running, and other physical activities, designed to support a healthy and active lifestyle.
Does lululemon Scarborough provide in-store shopping and pickup options?
Yes, the store offers in-store shopping and has in-store pickup available, but does not offer curbside pickup.
How can I contact lululemon Scarborough?
You can contact them by phone at +1 437-747-1927 or by email at scarborough-store@lululemon.com.
What are some nearby stores where I can find footwear while visiting lululemon Scarborough?
Nearby shoe stores include Footaction, Brown's Shoes, Foot Locker, and Dynamite, offering a variety of footwear options.
Are there any nearby places to eat near lululemon Scarborough?
You can visit New York Fries - Scarborough Town Centre or Urban Customz for food options near lululemon Scarborough.
Can I find beauty and personal care services near lululemon Scarborough?
Yes, Curio Hair and Body and Berardini Hair Co. and Spa are nearby beauty salons and spas you can visit.
Is lululemon Scarborough active on social media?
Yes, you can follow lululemon Scarborough on Facebook at https://www.facebook.com/110470588181252 and on Twitter @lululemon.
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