lululemon

4.1
255 reviews

About

Sportswear StoreWomen's Clothing StoreMen's Clothing Store
Founded in Vancouver BC in 1998, the first lululemon shared its retail space with a yoga studio. We've been growing ever since, and our technical yoga and run clothes are now available in countries all over the world. We want to elevate the world from mediocrity to greatness. Our Mission Statement is to create components for people to live longer, healthier, fun lives. We make technical athletic apparel for yoga, dancing, and most other sweaty pursuits. All lululemon locations have strong ties to our local communities.

Details

  • Cash onlyNot available
  • Curbside pickupNot available

Location

lululemon
25 The West Mall, Toronto, ON
M9C 1B8, Canada

Hours

Reviews

4.1
255 reviews
5 stars
158
4 stars
38
3 stars
16
2 stars
3
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of the staff, with several specific mentions of employees who provided exceptional service.

Product Quality Issues

Several reviews highlighted dissatisfaction with product quality, particularly regarding pilling and defects, leading to negative experiences during exchanges.

Inconsistent Experiences

While many customers reported positive experiences, there were notable complaints about poor service from management and staff, indicating inconsistency in customer care.

Stock Availability

Customers expressed frustration over limited stock and size availability, suggesting a need for better inventory management.

Store Environment

The store was generally described as clean and well-organized, although some customers noted issues with temperature and long wait times.
  • JP
    Juliana Petrovic
    Nov 15, 2025
    3.0
    Typically, I receive excellent customer service here. Lately, service has really declined. Associates say hi, but that’s it. Store wasn’t busy and yet no one asked me if I needed assistance. When I was clearly looking for sizes. It’s no wonder their stock price has dropped significantly.
  • TC
    Tiffanie Caracassis
    Nov 3, 2025
    5.0
    Today I went in to find the perfect sports bra and Alex was amazing at helping me - even though he’s a guy 😅 He was attentive and friendly and he also helped me find the perfect hiking pants for my upcoming trip. I left the store happy and will be returning soon! Thanks Alex!
  • CR
    Cindy Reyes
    Oct 26, 2025
    5.0
    Tall, young man I wish I got his name was very helpful. The item I wanted apparently was only online available but I wanted to make sure it was a proper size. He got a few shirts that were similar to the item I wanted and let me try them on. After I confirm it fit he help me place my order online to my house. Really appreciated his help and friendliness.
  • BA
    breezy armani
    Oct 19, 2025
    5.0
    I went into the store last week looking for a pair of leggings and I was pretty overwhelmed at first, but received the best help from Jayda! I didn’t really know exactly what I was looking for but she broke everything down to me and cleared up all my confusion. I left with exactly what I needed and was very pleased with my experience overall. I’ll def be back! thx jayda:)
  • LS
    Lucas Sciacchitano
    Oct 18, 2025
    5.0
    Bought something here, a month later I Noticed some pilling on the item. I took it back and showed them they immediately provided a new item. Excellent service.

Frequently Asked Questions About lululemon

What are the operating hours of lululemon at Sherway Gardens?

lululemon at 25 The West Mall, Unit 1766B, Toronto is open from 10:00 AM to 9:00 PM Monday through Saturday, and 10:00 AM to 6:00 PM on Sundays.

Does lululemon at Sherway Gardens offer in-store shopping and pickup?

Yes, this lululemon location offers in-store shopping and has in-store pickup available.