lululemon

4.2
393 reviews

About

Sportswear StoreWomen's Clothing StoreMen's Clothing Storelululemon athletica
Founded in Vancouver BC in 1998, the first lululemon shared its retail space with a yoga studio. We've been growing ever since, and our technical yoga and run clothes are now available in countries all over the world. We want to elevate the world from mediocrity to greatness. Our Mission Statement is to create components for people to live longer, healthier, fun lives. We make technical athletic apparel for yoga, dancing, and most other sweaty pursuits. All lululemon locations have strong ties to our local communities.

Details

  • Cash onlyNot available
  • Curbside pickupNot available

Location

lululemon
218 Yonge Street, Toronto, ON
M5B 2H6, Canada

Hours

Reviews

4.2
393 reviews
5 stars
265
4 stars
56
3 stars
15
2 stars
9
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers reported a mix of experiences with staff, ranging from exceptional service to rude and inattentive behavior.

Product Quality

There were multiple complaints regarding product quality and the handling of defective items, with some customers feeling that the brand no longer stands behind its products.

Store Environment

The store is generally described as clean, well-stocked, and organized, although some customers noted it can be chaotic during busy times.

Staff Knowledge

While many customers praised the staff for their helpfulness and product knowledge, there were instances of staff being uninformed or unhelpful, particularly regarding returns and policies.
  • KR
    Karen Mewa Ramcharan
    3 days ago
    5.0
    I was so happy to get support from Emmi in regards to an item that was low in availability. She helped me to track it down and commit to the online order for pick up in store. Her professionalism and willingness to go the extra step reminded me of what customer service used to be back in the day (80s and 90s). Nice work Emmi. I appreciate it.👏🏾🎉
  • AA
    alice
    5 days ago
    1.0
    i’ve called this store over and over on different days and the phone is never answered. ever. i had an important issue with my order and couldn’t reach a single person. when you go into the store, employees are just walking around and asking so much nonsense questions, yet answering the phone is somehow too much to ask. why have a phone number if no one is expected to pick it up? this is lazy customer service. completely unacceptable for lululemon.
  • AA
    Aasavari
    Jan 5, 2026
    1.0
    I have no idea which training in retail says it’s okay to laugh behind a customer when they’re genuinely confused about a product policy. PRICILLA probably received that training. You’re representing a billion dollar store have some class.
  • RV
    roxanne villanueva
    Dec 30, 2025
    5.0
    Visited to check out some stuff I wanted. Place was chaotic (2 days after boxing day, and we got snowed in on boxing day) but staff was friendly and helpful. Someone helped me check available stock for the products I wanted and I saw a couple of others helping other shoppers as well. Considering the number of shoppers and the time, place remained organized.
  • AB
    Ada Bilgen
    Dec 26, 2025
    5.0
    I had an amazing experience thanks to Michelle D. She was incredibly kind, polite, and accommodating throughout the entire process. Even when there were difficulties, she handled everything with such ease and professionalism. I have never met a staff member like her. She truly went above and beyond and is an amazing example of exceptional customer service.

Frequently Asked Questions About lululemon

Where is lululemon located in Toronto?

lululemon is located at 218 Yonge Street, Unit 3102B, Toronto, ON M5B 2H6, Canada.

What are the opening hours of lululemon at the Eaton Centre?

lululemon is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM.