lululemon

4.3
382 reviews

About

Sportswear StoreWomen's Clothing StoreMen's Clothing Store
Founded in Vancouver BC in 1998, the first lululemon shared its retail space with a yoga studio. We've been growing ever since, and our technical yoga and run clothes are now available in countries all over the world. We want to elevate the world from mediocrity to greatness. Our Mission Statement is to create components for people to live longer, healthier, fun lives. We make technical athletic apparel for yoga, dancing, and most other sweaty pursuits. All lululemon locations have strong ties to our local communities.

Details

  • Cash onlyNot available
  • Curbside pickupNot available

Location

lululemon
218 Yonge Street, Toronto, ON
M5B 2H6, Canada

Hours

Reviews

4.3
382 reviews
5 stars
261
4 stars
54
3 stars
15
2 stars
8
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, others reported rude or inattentive service.

Product Quality

Several customers expressed disappointment with product quality and the handling of defective items, citing issues with returns and the brand's quality guarantee.

Store Experience

The shopping experience varied significantly; some customers enjoyed a well-organized store with a good selection, while others felt ignored or faced issues with staff knowledge.

Pricing Concerns

Customers noted high prices but acknowledged the quality of products, with some expressing frustration over return policies and perceived lack of value.

Staff Training

There were multiple mentions of inconsistent staff knowledge and customer service skills, indicating a need for better training and management.
  • WC
    William Coulson
    Nov 29, 2025
    1.0
    FYI/PSA if you're an Android user you can't use any credit on your Lululemon account unless you have the physical gift card. It would be nice if they at least had a reliable browser or system solution to use account credits.
  • CC
    customerservicexcellence
    Nov 22, 2025
    5.0
    A few months ago, I had a fall and ripped my favourite Lululemon leggings on the knees and I was devastated. I went to the following locations asking if they knew where I could go to get my pants stitched - Yonge/Bloor, Vaughan Mills, Yonge/Eglinton and Fairview Mall - none of the staff offered any suggestions or solutions. I was left feeling disappointed. Finally, I thought I would give Eaton Centre a try in a last ditch effort. I was referred to Fernando who was absolutely amazing. He was friendly and empathetic to my situation and looked to see if there was a place I could go to get my pants stitched and when he couldn't find a place he offered to replace it. Fernando provided excellent customer service and demonstrated what true service excellence is about. I was really appreciative and believe that Fernando lives up to the brand values of Lululemon. Thank you Fernando!! Buy Canadian.
  • MM
    mm
    Nov 20, 2025
    1.0
    Adrienne was so rushed and hurried with me as I sought customer assistance. I was looking for some activewear and asked for her help with suggestion. Speaking a mile a minute and looking in every direction. It was the wildest thing. Then rushed off to speak to another customer (as if there weren't so many other reps available to speak with her 🙄 ). Then after that, she was just standing there looking at tables..... the customer you're with is your number 1 priority. Turned me off buying anything from that store, so I just left. Foolish girl when there's allo and aritzia right around the corner. I'd rather shop on Amazon then deal with these bot associates you hire. I had such a bad feeling. So disappointed in your 'customer service.'
  • AS
    Armstrong Solace
    Nov 15, 2025
    2.0
    Of all the things we bought bottle from Lululemon and it's color starting to rip off. On complaining they said they can't help.
  • SC
    Supang Suttiwong (Charlotte)
    Nov 15, 2025
    5.0
    The staff was so kind and helpful. She helped us check the size and color and even placed the online order for us.

Frequently Asked Questions About lululemon

Where is lululemon located in Toronto?

lululemon is located at 218 Yonge Street, Unit 3102B, Toronto, ON M5B 2H6, Canada.

What are the opening hours of lululemon at the Eaton Centre?

lululemon is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM.