Founded in Vancouver BC in 1998, the first lululemon shared its retail space with a yoga studio. We've been growing ever since, and our technical yoga and run clothes are now available in countries all over the world. We want to elevate the world from mediocrity to greatness. Our Mission Statement is to create components for people to live longer, healthier, fun lives. We make technical athletic apparel for yoga, dancing, and most other sweaty pursuits.
All lululemon locations have strong ties to our local communities.
Overall, customers reported a mix of experiences with staff, ranging from exceptional service to rude and inattentive behavior.
Product Quality
There were multiple complaints regarding product quality and the handling of defective items, with some customers feeling that the brand no longer stands behind its products.
Store Environment
The store is generally described as clean, well-stocked, and organized, although some customers noted it can be chaotic during busy times.
Staff Knowledge
While many customers praised the staff for their helpfulness and product knowledge, there were instances of staff being uninformed or unhelpful, particularly regarding returns and policies.
KR
Karen Mewa Ramcharan
3 days ago
5.0
I was so happy to get support from Emmi in regards to an item that was low in availability. She helped me to track it down and commit to the online order for pick up in store.
Her professionalism and willingness to go the extra step reminded me of what customer service used to be back in the day (80s and 90s). Nice work Emmi. I appreciate it.👏🏾🎉
AA
alice
5 days ago
1.0
i’ve called this store over and over on different days and the phone is never answered. ever. i had an important issue with my order and couldn’t reach a single person.
when you go into the store, employees are just walking around and asking so much nonsense questions, yet answering the phone is somehow too much to ask. why have a phone number if no one is expected to pick it up?
this is lazy customer service. completely unacceptable for lululemon.
AA
Aasavari
Jan 5, 2026
1.0
I have no idea which training in retail says it’s okay to laugh behind a customer when they’re genuinely confused about a product policy. PRICILLA probably received that training. You’re representing a billion dollar store have some class.
RV
roxanne villanueva
Dec 30, 2025
5.0
Visited to check out some stuff I wanted. Place was chaotic (2 days after boxing day, and we got snowed in on boxing day) but staff was friendly and helpful. Someone helped me check available stock for the products I wanted and I saw a couple of others helping other shoppers as well. Considering the number of shoppers and the time, place remained organized.
AB
Ada Bilgen
Dec 26, 2025
5.0
I had an amazing experience thanks to Michelle D. She was incredibly kind, polite, and accommodating throughout the entire process. Even when there were difficulties, she handled everything with such ease and professionalism. I have never met a staff member like her. She truly went above and beyond and is an amazing example of exceptional customer service.
lululemon is located at 218 Yonge Street, Unit 3102B, Toronto, ON M5B 2H6, Canada.
What are the opening hours of lululemon at the Eaton Centre?
lululemon is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Does lululemon offer in-store shopping and pickup options?
Yes, lululemon offers in-store shopping and has in-store pickup available. They do not offer curbside pickup.
What type of products does lululemon specialize in?
lululemon makes technical athletic apparel for yoga, running, dancing, and other active pursuits, including sportswear for women and men.
How can I contact lululemon Eaton Centre store?
You can contact the store by phone at +1 226-799-9413 or email at eatoncentre-store@lululemon.com.
Does lululemon have an online presence for the Eaton Centre location?
Yes, you can visit their website at https://shop.lululemon.com/en-ca/stores/ca/toronto/eatoncentre and their Facebook page at https://www.facebook.com/133590496700676.
What nearby places can I visit for food or snacks around lululemon at Eaton Centre?
Nearby food options include Dairy Queen / Orange Julius for ice cream, Danish Pastry House for baked goods, Koryo Korean Barbeque restaurant, Wetzel's Pretzels, and A&W Canada burger restaurant.
Are there other shopping destinations close to lululemon at the Eaton Centre?
Yes, the Eaton Center shopping mall and CF Toronto Eaton Centre with various shops like Garage, Reitmans, BOSS Store, Suzy Shier | Le Château, and Levi Strauss & Co are nearby.
Can I find beauty and spa services near lululemon Eaton Centre?
Yes, L'attitudes Salon & Spa - Eaton Centre, Anua.store for beauty supplies, H20 cosmetics and hair supplies, and Aēsop beauty supplies are nearby.
How can nearby places help when visiting lululemon at Eaton Centre?
Nearby transit-friendly shopping centers and eateries like Eaton Center and Koryo Korean Barbeque provide convenient spots for dining or shopping before or after your visit to lululemon.