lululemon

Reviews

• BB

  Blindnun

  Mar 3, 2026
  5.0
  Great staff here… super nice and friendly and always get greeted with a big smile
• MS

  Matty S

  Mar 3, 2026
  5.0
  Had the best experience in this store tonight! came in with a leggings I got from a previous quality issue. The employee who said was the manager there (female with curly black hair) was really helpful.she was patient with me and helped me find a replacement and honored the discount so I wouldn’t have to pay full price. I am utterly thankful to her! She knows what she is doing
• AP

  Anthony P

  Mar 2, 2026
  1.0
  All my socks are LLL. I bought a three pack of socks in Large that seem to be Mediums mislabeled as large. Bought another identical three pack at the same time and they fit perfectly. Socks were worn once before I realized I could/should take them back. I brought them in to this store to get a new version of the exact same product and dealt with the manager Sima. I had to waste ten min listening to her reference made up policies, providing nonsensical justifications, and blatantly lying to me before I left with no resolution. Ended up taking them to the well right after and they replaced them immediately. Seems like Sima skipped her on-boarding training and made for an unpleasant experience. If you have any product issues I’d save your time and try the well or eatons centre instead. This location never seems to have common items/sizes stocked either so save yourself the visit to this loc altogether
• MO

  Morgan O'Malley

  Feb 12, 2026
  2.0
  Sad experience. If a transwoman walks into your store enquiring about specific items while wearing all women's athletic wear from your brand. Don't direct them to the men's section. Poor experience likely shop at a different location or online :(
• AA

  Amber

  Dec 24, 2025
  1.0
  I’ve had to edit this review after an awful experience in store this evening. I purchased a scuba full zip hoodie, one-year and three months ago. The zipper had broke in the washing machine, and for months I was not able to wear the sweater zipped up all the way. I asked the manager on duty today to take a look at my sweater for a possible repair. She completely refused. After looking up my purchase in the system, she informed me that there was nothing that could be done from lululemon, as the purchase was made over a year ago. Fine. I asked the manager to explain Lululemon’s quality promise guarantee, but she could not explain it to me. I checked the website later on for clarification, and the policy stated that after a year, products are assessed on a case-by-case basis for their eligibility for repair or replacement. The problem is that she would not even take a look at the broken zipper. Now tell me, how could a manager deny this claim without even assessing the item? I am a Sweat Collective and Collective Pinnacle member, and have been shopping at lulu for over 10 years. What a shame. Do better.

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