Lacoste TEC

4.0
171 reviews

About

Clothing StoreMen's Clothing StoreSportswear StoreSporting Goods StoreWomen's Clothing StoreChildren's Clothing StoreShoe StoreLeather Goods StoreFashion Accessories Store

Details

  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Wheelchair accessible entranceAvailable

Location

Lacoste TEC
220 Yonge Street, Toronto, ON
M5B 2H1, Canada

Hours

Reviews

4.0
171 reviews
5 stars
107
4 stars
18
3 stars
13
2 stars
3
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some staff are praised for being helpful and friendly, while others are criticized for being rude or unhelpful.

Staff Knowledge

Several reviews indicate that staff members lack product knowledge and are often unresponsive to customer inquiries.

Store Experience

The store is noted for its cleanliness and organization, but some customers report negative experiences due to staff behavior.

Product Availability

Customers appreciate the variety of products available, but some express frustration over the lack of specific sizes or items.

Return Policy Issues

Multiple reviews highlight dissatisfaction with the return policy and the difficulty in processing returns or exchanges.
  • MC
    Matthew Cohn
    1 day ago
    5.0
    Jose has set the bar for what a truly exceptional customer experience looks like. To make a long story short, I had been searching for a specific pair of tennis shorts from a previous season. Jose went above and beyond, coordinating with stores across the country to track them down for me. He certainly didn’t have to do this, but he went the extra mile because he clearly cares about delivering the best possible experience. It’s deeply appreciated, and the way Jose handles customer interactions sets the tone for how I and I’m sure many others perceive the Lacoste brand. Thank you, Jose.
  • KY
    Katerina Yabar
    Nov 8, 2025
    5.0
    My family and I had the best service from Maja and her team last Monday. They helped us choose so many cute clothes for work. They also helped my brother pick out the perfect sized dress shirt for a big interview he has coming up. We stopped by twice that day and they remembered our names! Honestly it was the best service we had in the whole mall that day. Well done Lacoste!
  • RZ
    Rosanna Zhang
    Aug 29, 2025
    1.0
    When I visited this store every time, no anyone tried to assist me but staff just chatting themselves. I truly wanted to buy some but couldn’t stand to be awkward there so I left.
  • AM
    Allan May
    Jul 15, 2025
    1.0
    I rarely go out of my way to discuss an experience but I'll just write my short experience here: It's hot outside, so I was thinking of getting a few polos for work. I walk into the store, where one associate walks by with no eye contact as another remains on the phone at the register, and one is in the back. Almost ten minutes pass as I walk through the store with noone acknowledging me. Then I stand next to the wall of polos, directly next to a sales person who avoids eye contact with me and stays nothing the entire time lol. I finally cave "can I try one of these polos?" I end up asking. He looks at me and says "which one?" I tell him. He hands it to me " you can try it on if you want". ....... So I walk MYSELF to the change rooms and let myself in lol. Noone says anything the whole time I'm in there. Hilarious. The polo doesn't fit, so I leave. Noone is even around to ask anything lol. What a joke. I was legit ready to spend at least 500$ there but I will never even enter that place again. No wonder retail is going under, what a garbage retail experience.
  • AK
    Angelo Koitsis
    Jun 15, 2025
    4.0
    Yesterday, I bought a pair of shoes from the Lacoste at Eaton Centre. Mark was very helpful and patient, and the young woman at the checkout desk was very sweet and polite. My only suggestion would be to add price tags/stickers as I had to ask for the prices of the shoes. Overall, great store with great merchandise.

Frequently Asked Questions About Lacoste TEC

What is the address of Lacoste TEC in Toronto?

Lacoste TEC is located at 220 Yonge Street, Toronto, ON, M5B 2H1, Canada.

What are the opening hours of Lacoste TEC on weekdays?

Lacoste TEC is open from 10:00 AM to 9:00 PM Monday through Friday.