Question 1

Does the Toronto Eaton Centre location accept online returns?

Accepted Answer

Items purchased on Katespade.com may be returned or exchanged at a Kate Spade New York specialty shop (excluding airport and department stores).

Question 2

Does the Toronto Eaton Centre location accept online exchanges?

Accepted Answer

If you would like to exchange an item, you may do so free of charge within 30 days of receipt. All items are eligible for exchange in any Kate Spade New York specialty shop. Exchanges for select handbags, shoes, wallets and clothing items may be initiated online.

Question 3

Does the Toronto Eaton Centre location offer price adjustments?

Accepted Answer

Items purchased at full price, that are still in stock, are eligible for a one-time price adjustment if the item has been marked down within 7 days of the original date of purchase.
Final sale or items purchased using a promotion code or other discount aren't eligible for a price adjustment. See the specific promotion terms and conditions details.
For in-store purchases, please take your original receipt in to the store within 7 days of the original purchase date.

Question 4

Does the Toronto Eaton Centre location offer warranty returns?

Accepted Answer

For all manufacturing defects, we invite you to bring your item back to one of our shops. If you do not have a shop near you, please contact our customer service team and we will be happy to assist you. Please have your original proof of purchase when you call, email or stop by. If you choose to contact customer service via e-mail, please include:
• Style number (can be found on the white tag inside the product)
• Photos of the item clearly showing the problem
• A copy of the proof of purchase (original receipt, gift receipt, or online order number)

Question 5

How do I pick up my BOPIS (buy online pickup in store) order?

Accepted Answer

• When can I pick up my purchase?
You will receive an email when your order is ready for pickup, typically within three hours. If you ordered before 1 pm, your order will be ready for pick up the same day. If not, your order will be ready the next morning after store opening.
• What information do I need to pick up my order?
A copy of your order confirmation (on your phone is fine) and one of the following: a valid driver's license or passport.
• Where do I go when I arrive ?
Let any available associate know you are picking up an order and your items will be brought to the checkout counter, where your purchase can be completed.
• How long will the store hold my order for?
You have up to 48 hours to pick up your order. You can reach out to the store directly if you need to request an extension.
• I can't pickup my order right away. Can I request an extension?
Yes, you can reach out to the store to let them know what day and time is best for you to pick up your order. If you can't make it at all, our team can offer you other delivery options.
• How can I cancel or return my order?
If you would like to cancel or return your order, please refer to our return policy.

Question 6

Do you accept Klarna in store?

Accepted Answer

You can setup apple pay or google pay for the Klarna digital credit card created on the Klarna app. For the stores accepting apple pay or google pay, the Klarna payment will be no different from any other contactless payment.

Question 7

What types of products can I find at the Kate Spade store in Toronto Eaton Centre?

Accepted Answer

You can shop purses, work totes, bucket bags, shoulder bags, wallets, shoes, earrings, and more at Kate Spade.

Question 8

What are the operating hours for the Kate Spade store at Toronto Eaton Centre?

Accepted Answer

The store is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM. Holiday hours may vary.

Question 9

Does the Toronto Eaton Centre Kate Spade location accept online returns?

Accepted Answer

Yes, items purchased on Katespade.com may be returned or exchanged at this specialty shop excluding airport and department stores.

Question 10

How can I pick up my online order at the Kate Spade Toronto Eaton Centre store?

Accepted Answer

You'll receive an email when your order is ready, usually within three hours. Bring your order confirmation and valid ID to the store. Items will be held for up to 48 hours, with possible extensions.

Question 11

Does the store offer price adjustments on purchases?

Accepted Answer

Items bought at full price and still in stock are eligible for a one-time price adjustment if marked down within 7 days of purchase, excluding final sale items or those bought with discounts.

Question 12

Can I use Klarna for in-store purchases at Kate Spade?

Accepted Answer

Yes, by setting up Apple Pay or Google Pay with the Klarna digital credit card, you can use Klarna as a contactless payment method in store.

Question 13

Is there in-store shopping and curbside pickup available at Kate Spade Toronto Eaton Centre?

Accepted Answer

Yes, the location offers in-store shopping, in-store pickup, and curbside pickup options.

Question 14

What nearby beauty and cosmetics stores are close to Kate Spade in Toronto Eaton Centre?

Accepted Answer

Sephora, a cosmetics and beauty supply store, is nearby; customers might visit Sephora for beauty products before or after shopping at Kate Spade.

Question 15

Are there nearby dining options near Kate Spade that I can visit?

Accepted Answer

Yes, City Kitchen, Sbarro, and Teriyaki Experience are nearby restaurants, providing convenient dining options to visit before or after shopping.

Question 16

What jewelry stores are near Kate Spade that I might also explore?

Accepted Answer

PANDORA Jewelry and Peoples Jewellers are nearby jewelry stores, great for customers interested in additional jewelry shopping in the same area.

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