FIKA Cannabis | Fairview Mall

Reviews

• NA

  Noah Ark

  Feb 18, 2026
  5.0
  We now live in a time where you can get herb at the mall!
• JT

  James Taylor

  Feb 18, 2026
  5.0
  Great service, great team, great atmosphere! Will definitely be coming back!
• SS

  Spica

  Feb 17, 2026
  1.0
  I have been a loyal customer of FIKA for over two years, regularly purchasing vapes and other products. Unfortunately, this is now probably 5th documented case of a leaking oil cartridge/vape purchased from your store. In the past, similar issues (happening roughly 2 out of every 10 purchases) were always resolved reasonably after I kept the receipt as staff themselves advised. This time was handled in the worst possible way. 1. The product was clearly leaking — visible oil everywhere. 2. On the first evening (around 11:00 PM), I returned immediately. A staff member confirmed the leak but said the store was closing and told me to come back the next day. 3. The next day was Family Day — store closed. 4. On the third day, a different staff member refused to accept the obvious physical evidence (heavy leaking). She admitted the leak was visible but insisted the only way to confirm a defect was to attach it to a battery and see if it “works.” This makes zero sense — a leaking cartridge is defective regardless of whether it still fires. She kept contradicting herself: acknowledging the problem existed, yet denying any responsibility or exchange/refund was warranted. I calmly explained the logic step-by-step (receipt, previous similar cases resolved, visible leak confirmed by her own eyes, staff previously advising to keep receipts precisely for this situation). Instead of addressing the issue, her colleague reached out and repeatedly told me to “calm down” (classic deflection), then quietly called security amd they just left me there. The security guard (Officer Jonathan) listened to the full story, clearly understood my position, and did not side with the store’s reasoning. Yet the staff still refused any resolution and told me to come back the next day to speak to the manager. As soon as I left the store, the same security guard followed me out to inform me that I had been banned from the premises. After two years of consistent business, being treated like this — gaslighted, stonewalled with illogical “tests,” dismissed, threatened with security, and then permanently banned — is absolutely unacceptable and frankly insulting. Additional unacceptable points: • Staff refused to provide names (one male, one female on duty the evening of February 17). • “No authority to help customers” but unlimited authority to ban long-term paying customers. • After-sales service: zero. Removing customers: maximum. I’ve learned my lesson. I will never return and strongly advise others — especially repeat customers who expect basic respect and fair handling of product defects — to shop elsewhere. Extremely disappointed and genuinely shocked at how a business treats someone who has given them thousands of dollars over the years. 1/5 stars — and that’s generous. If management ever wants to reach out and explain this bizarre series of decisions, I’m open to hearing it. But the damage is done.
• KK

  Kylie

  Feb 17, 2026
  1.0
  Extremely disappointed with this location. This is NOT the first time I’ve purchased a leaking vape cartridge from them. They sell defective products and have zero customer service. Save your money and go to a dispensary that actually values its customers.
• NR

  Natalia Rodri

  Jan 12, 2026
  1.0
  Coustomer service is bad, the Asian budtender girl is super rude, and also the manager who works on Monday January 12 at 8:00 pm, I always come to the store cause one of the managers is super sweet but with this I’ll never come back and I will tell all my friends to not come here cause they don’t respect.

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