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Please note David Yurman is currently under renovation and can be found at the temporary location beside Cartier. David Yurman defines jewelry for all lifestyles through unconventional artistry. Sculptor David Yurman and his wife, Sybil, a painter, launched their house of design in 1980. They collaborate to create jewelry that is both a style statement and a work of art, made of the finest precious metals, rare gemstones, and innovative materials. From iconic Cable bracelets to inventive new creations, these collections for women and men express effortless American luxury and superb craftsmanship.
I wanted to share my recent experience with David Yurman because I’m genuinely disappointed by the lack of transparency and professionalism I’ve encountered.
On October 3, 2025, I ordered a 2x Diamond Signet Ring (Size 2) at the Yorkdale Mall location. I was told it would arrive within three weeks, and I made it clear it was for my birthday — even asked for the order to be marked urgent.
Weeks went by with no communication or updates. When I messaged the sales associate ( RUTH ) directly, she read my message but didn’t respond. After chasing the store myself, I finally learned (for the first time) that my ring was on backorder and wouldn’t arrive until the end of November — almost a month later than promised.
I sent a formal written complaint to their customer care team. Gabriel from David Yurman replied once saying that management would review my case. I followed up on October 28, but since then… no response at all.
For a luxury brand, I expected much more transparency, accountability, and professionalism. So far, it’s been silence and delay.
If anyone’s considering placing a special order with David Yurman — especially through the Yorkdale store — I’d strongly suggest getting written confirmation on delivery timelines and communication expectations beforehand.
KB
Kateryna Bondar
Oct 6, 2025
5.0
If you ever need anything from this location at David Yurman. Go immediately to Cherise. She is an amazing jewellery consultant. Been loving her. She will go above and beyond your expectations. She will forever be my jewellery consultant at this location. 🫶🫶🫶🫶🫶🫶🫶
UC
Umberto C
Aug 3, 2025
5.0
I needed two spiritual bead bracelets resized and Mary was very helpful and made the process simple and painless. Excellent customer service and beautiful pieces.
DA
Daniel Albonese
Jun 17, 2025
5.0
Awesome customer service. Bought many things from this location and will keep going back as they know how to treat customers. Thanks Cherise and the other managers.
What are the regular store hours for David Yurman at Yorkdale Shopping Centre?
David Yurman at Yorkdale Shopping Centre is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sundays from 11:00 AM to 7:00 PM.
Is the David Yurman store currently undergoing any changes?
Yes, David Yurman is currently under renovation and operating from a temporary location beside Cartier within Yorkdale Shopping Centre.
Does David Yurman offer in-store pickup services?
Yes, David Yurman offers in-store pickup services for customers.
What types of jewelry and products does David Yurman offer?
David Yurman offers a variety of fine jewelry including women's and men's jewelry, engagement rings, wedding bands, bracelets, rings, necklaces, earrings, and specialty items like Cable bracelets and charms made from precious metals and gemstones.
How can I book a personal shopping or styling appointment at David Yurman?
You can book appointments for personal shopping, styling, or engagement and wedding services through their online reservation system.
What payment options are accepted at the David Yurman store?
David Yurman accepts American Express, Android Pay, Apple Pay, cash, MasterCard, and Visa for payments.
Is David Yurman accessible for customers using wheelchairs?
Yes, the store has a wheelchair-accessible entrance and parking available.
Which nearby stores can I visit along with David Yurman for a complete shopping experience?
Nearby stores include J.Crew for clothing, Piaget for additional fine jewelry, and La Maison Simons as a department store, offering a wide range of shopping options at Yorkdale Shopping Centre.
Are there any nearby places to relax or enjoy refreshments after shopping at David Yurman?
Yes, you can visit nearby Teavana for tea or Manchu Wok for Chinese cuisine, both located close to David Yurman at Yorkdale Shopping Centre.
How can nearby transit or services like mobile phone stores help when visiting David Yurman?
Nearby mobile phone stores like Tbooth Wireless and koodo provide telecommunications services, which can be handy for arranging rides or coordinating your visit to David Yurman at Yorkdale Shopping Centre.