I ordered a perfume from Chanel 10 days before my dad’s birthday. My order number is MP1CA02553101.
I received the tracking number 1024201005776946, which shows that Canada Post delivered the package on September 16, 2025, at 12 PM.
However, I never received any package. There was no delivery notice, and the courier never contacted me.
I contacted customer support several times — they said they would start an investigation, but they did nothing and just ignored my messages.
I’m very disappointed with this situation and with Chanel’s service. My dad never received his gift, and I lost $200.
I do not recommend ordering from Chanel, because there is no guarantee that you’ll actually receive your purchase. 😞
MN
Mohammad Tanvir Niaz
Nov 1, 2025
5.0
Great products
WW
Wei Wei
Oct 4, 2025
5.0
I always enjoy shopping with Szeyan at CHANEL! She’s super friendly, patient, and really knows her stuff. She always helps me find pieces that fit my style perfectly, and I never feel rushed or pressured.I’ve been buying from her regularly, and every time she makes the experience so easy and fun.
CC
Camryn Carreon
Sep 26, 2025
1.0
Lmao I tried to take a picture of my ice cream on the bench and someone said no pictures ??? Like overall weird experience
BM
Bianca Miceli
Sep 11, 2025
1.0
I’ve shopped at this Chanel location many times and have always loved the experience I received in the past. However, this visit was very disappointing. The staff came across as rude and dismissive, making me feel like I didn’t belong in the store. They didn’t seem interested in helping me at all. While one associate was on the phone, a bodyguard was even sent over to tell me to get off my phone, which felt unnecessary and unwelcoming. When I asked about sizing for a shoe, the staff quickly said they didn’t have it without even checking. This was not the level of service I’ve come to expect from Chanel, and I left feeling extremely dissatisfied.
What type of products does CHANEL in Toronto offer?
CHANEL offers ready-to-wear clothing, leather goods, shoes, accessories, watches, high jewelry, fragrances, and beauty products.
Where is the CHANEL boutique located in Toronto?
CHANEL is located at 98 Yorkville Avenue, Toronto, ON M5R 1B9, Canada.
What are the opening hours for CHANEL in Toronto?
CHANEL is open Monday through Saturday from 10:00 AM to 6:00 PM, and on Sunday from 12:00 PM to 5:00 PM.
Is CHANEL Toronto open on holidays?
On December 24 and 31, CHANEL is open from 10:00 AM to 4:00 PM. It is closed on December 25.
Does the CHANEL boutique in Toronto offer curbside pickup or in-store shopping?
Yes, CHANEL Toronto offers both curbside pickup and in-store shopping services.
How can customers contact CHANEL Toronto?
Customers can reach CHANEL Toronto by phone at +1 416-925-2577.
Which nearby fashion stores can I visit along with CHANEL in Yorkville?
Nearby fashion stores include BALENCIAGA, Stone Island, Versace, Vivian Shyu, and CityLux Boutique, allowing visitors to explore a variety of high-end fashion options.
Are there any beauty or wellness services near CHANEL Toronto?
Yes, Majesty's Pleasure nail and beauty salon, Axe & Hatchet Grooming Club, and The Village Ink Tattoo Shop are nearby for beauty and grooming services.
What dining options are near CHANEL Toronto?
You can find dining nearby such as Aburi Hana sushi restaurant and South Street Burger Co. for casual and diverse eating experiences.
How can I find the CHANEL boutique using local landmarks in Toronto?
CHANEL is located in Yorkville Avenue, a prestigious shopping area near other boutiques like BALENCIAGA and Versace, making it easy to find while exploring Yorkville's luxury district.