People here tries to sell defective bags. Clearly there is issues with the lining and proceeds to sell it as if its perfect. Go to Bloor do not waste your time with the staffs here unless you want to buy 10 K defective bags 🎉
MM
MaRyaM
Oct 4, 2025
1.0
I am disappointed with my recent experience at Chanel Toronto. I purchased a pair of Chanel loafers in August, and after wearing them only once, the shoes were damaged. When I returned them, I was offered only a gift card, despite the product being clearly defective. Chanel is a luxury brand that promises exceptional quality and service, and I expected a proper replacement or a fair solution. I feel let down by the lack of accountability and support. The service and customer support were shockingly poor — something I never expected from Chanel. This is unacceptable for a luxury brand, and I expect proper accountability.
SP
sabrina parsons
Sep 27, 2021
1.0
Went into Chanel store at YORKDALE mall to bring in some earrings for repair which had lost some crystals.... Over the years, I have been a very good customer at Chanel. The male sales associate, (short Asian in his 40-50's) insinuated that my earrings were fakes because he was unable to pull up the original receipt. He made me feel as though i was a criminal. I came home and located my receipt. Trying to get in touch with a manager but of course NO ANSWER!! This location is the worst!!!!! YORKVILLE location is ALWAYS a pleasure to shop at. Spend your money at any location other than Yorkdale. Horrible customer service!!!!
CL
CC LARA
Mar 22, 2021
3.0
Impatient staff and stock is so-so
They don’t answer phone
What types of products does CHANEL offer at the Yorkdale Shopping Centre boutique?
CHANEL offers ready-to-wear clothing, leather goods, shoes, accessories, watches, high jewelry, fragrances, and beauty products.
Where is the CHANEL boutique located in Toronto?
It is located at 3401 Dufferin Street, inside Holt Renfrew at the Yorkdale Shopping Centre, Toronto, ON, M6A 2T9, Canada.
What are the regular opening hours for CHANEL at Yorkdale?
CHANEL is open Monday to Saturday from 10:00 to 21:00, and on Sunday from 11:00 to 19:00.
Does CHANEL offer curbside pickup or in-store shopping?
Yes, CHANEL provides both curbside pickup and in-store shopping options.
How can I get in touch with the CHANEL store at Yorkdale?
You can contact the CHANEL boutique by calling +1 416-784-0990.
Does CHANEL have an online presence where I can find more information?
Yes, you can visit their official website at https://www.chanel.com/ca-en/fashion/services/boutique-toronto-yorkdale/ or follow them on Instagram @chanelofficial and Twitter @CHANEL.
Are there any popular dining options near CHANEL at Yorkdale?
Yes, nearby restaurants include Earls Kitchen + Bar, Osmow's Shawarma, and Midori Ramen, which are great options to enjoy a meal before or after your visit.
What other fashion stores can customers visit near the CHANEL boutique?
Nearby fashion stores include Lids, The North Face Yorkdale, Urban Behavior, Coach, Abercrombie & Fitch, Dolce & Gabbana, and Versace, offering a variety of clothing and accessories.
Are there any beauty and spa retailers close to CHANEL at Yorkdale?
Yes, Shoppers Drug Mart, Beauty Boutique by Shoppers Drug Mart, and Benefit Cosmetics Brow Bar are nearby options for beauty and spa products and services.
Is parking or public transit convenient for visiting CHANEL at Yorkdale?
While specific parking or transit details are not provided, Yorkdale Shopping Centre is a major mall in Toronto well-served by public transit and has ample parking, facilitating easy access to the CHANEL boutique.