Feedback on staff is mixed; while many customers praised helpful and friendly service, others reported rude or unprofessional behavior from certain employees.
Store Environment
The store is generally described as well-organized and clean, with a welcoming atmosphere, although some customers noted issues with staff engagement.
Product Quality
Customers consistently highlighted the high quality of jeans and clothing, with many expressing satisfaction with their purchases.
Pricing
There are mixed opinions on pricing; while some customers appreciate the quality and discounts, others find the prices to be high.
Shopping Experience
Overall, many customers enjoyed their shopping experience, citing helpful staff and a good selection of products, though some had negative encounters that impacted their perception.
TS
Tahir Savani
1 day ago
5.0
Incredible service. Shopping for jeans can be overwhelming with the wide selection of styles, sizing and colours.
The staff here is very accommodating and makes the shopping experience a breeze.
My gf is happy and has finally found a great pair of jeans at a great value!
The team here is exceptional!!
RP
Rinky Pinjani
Oct 12, 2025
5.0
Had a great shopping experience at the American Eagle store in Eaton Centre! The store was well-organized, with plenty of options and friendly staff ready to help. Special shoutout to Craig at the cash counter — super polite, helpful, and made checkout really pleasant. Great customer service all around!
HS
Hitesh Sangtani
Oct 12, 2025
5.0
I had a great experience at the American Eagle store at eaton center! The store was well organized, and the staff was friendly and helpful. A special thanks to Craig at the cash counter — he was super kind, patient, and made the checkout process quick and pleasant. It’s always nice to meet someone who genuinely cares about customer service. Thanks again, Craig, for making my shopping experience even better!
MM
Meghan McCabe
Sep 27, 2025
5.0
Staff at the American Eagle in the Eaton Centre were all super helpful, especially Cass Y. After purchasing I saw that the jeans were on sale online, so I went back to return, and Cass very patiently processed a price match which was awesome!
Frequently Asked Questions About American Eagle & OFFLINE
What products does American Eagle & OFFLINE offer?
American Eagle & OFFLINE offers a wide range of products including women’s and men’s clothing, jeans, t-shirts, pants, shorts, tops, polos, shirts, sweaters, hoodies, outerwear, shoes, boots, sandals, accessories, and fragrance.
Where is American Eagle & OFFLINE located?
The store is located at 218 Yonge Street, Unit 1 105, Toronto, ON, within the Toronto Eaton Centre, postal code M5B 2H6, Canada.
What are the store hours for American Eagle & OFFLINE?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Does American Eagle & OFFLINE offer in-store pickup or delivery services?
Yes, American Eagle & OFFLINE offers in-store pickup as well as curbside pickup, but they do not offer delivery services.
Which payment methods are accepted at American Eagle & OFFLINE?
They accept American Express, Cash, Discover, Mastercard, and Visa as payment options.
How can I contact American Eagle & OFFLINE for inquiries?
You can reach them by phone at +1 416-204-9557 or visit their website at https://storelocations.ae.com/ca/on/toronto/00929-218-yonge-street.html.
Are there any popular clothing stores near American Eagle & OFFLINE?
Yes, nearby clothing stores include J.Crew, Banana Republic, lululemon, and October’s Very Own, which offer a variety of fashion options and can be visited before or after shopping at American Eagle.
What shoe stores are located near American Eagle & OFFLINE?
Nearby shoe stores include Browns Shoes and Foot Locker, perfect for customers looking to complete their outfit with quality footwear after visiting American Eagle.
Are there any beauty or hair salons near American Eagle & OFFLINE?
Yes, Caryl Baker Visage is a nearby hair and beauty salon where customers can enjoy grooming and beauty services alongside their shopping trip.
What other useful retail and service shops are near American Eagle & OFFLINE?
Nearby you can find stores and services such as Bailey Nelson (eyewear/optometry), Yorkville Village Dental Group (dentist), La Senza (lingerie), Arc'teryx (outdoor gear), and IT Yuda (IT service and computer repair).