ALO

Reviews

• KS

  Karlee Silver

  Feb 16, 2026
  1.0
  The return policy is very restrictive. As a first time buyer, I didn’t pay attention to it and was met with an offer to pick something for an exchange immediately as the only accommodation when I tried to return a shirt they were still selling full price on the floor 10 days too late. When I requested to speak to someone who can meet me half-way (store credit), I was given a customer service phone number. The person I reached told me that they only can deal with US and online purchases but that they would have been able to give me store credit as a new customer. The items are too expensive for such poor level of service. Won’t be shopping here again.
• TG

  T Gina

  Feb 8, 2026
  1.0
  As many have said in the reviews, man at the door in the suit is incredibly rude and dismissive.
• BB

  B

  Jan 5, 2026
  1.0
  I came in to exchange a pair of Alo socks my boyfriend bought me for Christmas today at around 5:15pm. I had the receipt and simply needed a smaller size. Unfortunately, they didn’t have the original color available, so I asked to exchange for the same sock in a different color. The male employee who helped me appeared to be uninterested and bothered throughout the interaction, making me feel like I was a burden for asking basic questions. If I’m not mistaken, it is an employee’s job to assist customers. He was rude and unwelcoming. On top of that, I was told I needed to pay the price difference because the socks were purchased during a Boxing Day sale despite both colours being on sale during Boxing Day — even though this was a size exchange and the original color was out of stock. I was told this was “store policy.” I’ve never experienced a policy like this at comparable brands like Aritzia or Lululemon, where customer service and reasonable discretion are clearly prioritized. Policies like this — and the lack of care or empathy from staff — send the message that customer experience doesn’t matter. Shows that they value short term margins over long term customer loyalty. I left the store in a much worse mood than when I entered and will be returning the socks altogether. Very disappointing experience. Won’t be shopping at Alo anymore.
• A

  조은혜

  Nov 12, 2025
  5.0
  매장도 크고 제품도 많아서 좋아요 ㅎㅎ 옷 하나하나 다 입어보고 설명 자세히 해주셔서 편하게 쇼핑하고 왔어요 주변에 볼일 있다면 한 번씩 가보는거 추천 ㅎㅎ
• LN

  linh nguyen

  Nov 2, 2025
  1.0
  worst store discriminate behavior from employee to manager

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