Valentino

Reviews

• SS

  Shima

  Feb 14, 2026
  1.0
  I am extremely disappointed with the customer care service in Toronto for Valentino Canada. It has been more than 40 days since I first contacted them regarding a serious quality issue with my Valentino bag, which I purchased from the U.S. The white coating on all the rock studs is peeling off, and even the extra stud that was never installed and kept in its pouch already has a chipped corner. This clearly shows a factory defect. Despite sending multiple emails with photos and calling the store and customer care in Toronto more than 20 times, I have received no proper response or assistance. As a luxury brand that offers a 24-month warranty, I expected professional support and accountability. Unfortunately, there has been no warranty service, no solution, and no follow-up. It is very disappointing to pay a high price for a bag with such poor quality and customer service that feels worse than buying a $100 product. No response, no responsibility, and no customer care from Valentino Canada. Very frustrating experience.
• SS

  SH

  Feb 5, 2026
  5.0
  Always enjoy my shopping experience here and staff are helpful.
• PS

  Parvir Singh

  Nov 2, 2025
  1.0
  I recently visited the Valentino showroom and, unfortunately, left quite disappointed with the service from one of the staff members, Andrew. While most of the team was polite and professional, my interaction with him felt dismissive and somewhat uncomfortable. When my wife and I asked for assistance with sizes, he seemed disinterested and barely engaged with us. At one point, he even left us mid-conversation to attend to other customers, which felt quite disrespectful. I also had to ask multiple times for water before he finally handed us a bottle and even then, it was cold despite the chilly weather. I can’t say for sure what the reason behind his attitude was, but it did feel like we were being treated differently compared to other customers. It left us with a poor impression, which is disappointing considering Valentino’s reputation for excellence. Thankfully, the other staff members were courteous and welcoming, which I appreciated.
• RZ

  Rachel Zarka

  Oct 10, 2025
  5.0
  if you shop at Valentino go to Yorkdale and ask for Jasmine. She's INCREDIBLE. Not to mention gorgeous. Thank you SO much Jasmine. Can't wait to come back and shop with you!
• DH

  douaa hachami

  Sep 30, 2025
  1.0
  I recently visited a Valentino store and was disappointed by the overall experience. The ambiance felt unwelcoming, and the staff did not engage or offer assistance in the way I would expect from a luxury brand. Compared to other luxery houses, where the service is warm, attentive, and inviting, Valentino fell short. Unfortunately, the lack of hospitality and friendliness made me feel more like an outsider than a valued client. For a brand of this caliber, I had hoped for a much higher level of service and atmosphere.

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