Cartier

Reviews

• TT

  T T

  Mar 25, 2026
  3.0
  Overall, the service experience was a bit mixed. When we first walked in, we weren’t greeted or approached right away, and we noticed that other clients were being seated while we were left standing. This made the initial impression feel a bit unwelcoming. That being said, one staff member at the front (an Asian woman, unfortunately I didn’t catch her name) was very kind, attentive, and helpful throughout. She made a noticeable difference in our experience and we really appreciated her professionalism. We were also offered coffee, which was a nice gesture, but it came quite late into our visit, so we didn’t really have time to enjoy it before the service was completed. The watch adjustment itself was done well, but I do think the overall customer experience could be improved by ensuring all clients are acknowledged and treated consistently from the moment they walk in.
• RM

  Rajwant Maan

  Mar 14, 2026
  5.0
  I went to get my Panthère watch serviced today and was very warmly greeted by the staff. Infact they polished my ring while I was there. Will be back for future purchases.
• AO

  Abimbola Olatunji

  Feb 19, 2026
  5.0
  Cartier is the best product ever
• AK

  Aravin K

  Feb 17, 2026
  5.0
  Came into get my partner her first watch. Sara was patient and helpful! Thanks for the good service!
• MM

  Meli moka

  Jan 31, 2026
  1.0
  Extrêmement déçu par mon expérience chez Cartier. Je me suis déplacé à la boutique Cartier située sur Bloor Street à Toronto vers 17 h, pour constater que le magasin était fermé, sans aucune indication préalable. Nous avons tenté de communiquer avec le service à la clientèle en utilisant le numéro affiché sur la porte, mais n’avons obtenu aucune réponse ni explication concernant cette fermeture hâtive. Cette situation est d’autant plus frustrante que j’avais planifié un voyage de plus de 6 heures de route dans le but précis d’acheter une pièce Cartier pour mon 25ᵉ anniversaire. Une expérience très décevante pour une maison de ce prestige