The Shoe Company

Reviews

• MA

  Muhammad ibn Abdullah

  Jan 20, 2026
  5.0
  I’m a frequent shopper and the staff is always kind and respectful. Good selection of shoes at the right price. There’s a seating area almost everywhere in the store and the clearance section is so spacious. There’s always a staff member to help me. It’s also incredibly organized and I love how they have all their sizes out on the sales floor to try on so I don’t have to wait 5 minutes for an associate to pull a size from the backroom. Also, there are so many sales; Clark’s shoes 40% off?! Naturalizers half off?! The return policy is very generous as well; 60 days if you’re a “VIP insider” and 365 days if you’re a “VIP influencer.” When I created my account with them they just needed a phone number and email and I got free shipping on all online orders. They have 5 stores in Ottawa and when I spoke to the manager she told me they had over 100 throughout the country and I could literally make returns and get rewards at all stores. They have an amazing charity too, Souls4Souls, where you get points for every pair you donate (only 1 pair a day). I’ve had at least $300 worth of rewards stored in my account at one point because of all the old shoes I gave away to their charity! It’s not just this location; every one of their stores has a donation box! The only downside I can think of is that if you’ve worn your shoes outside they won’t accept them for a return or exchange. They made an exception for me once and they made it very clear that it would be the only time. I wouldn’t try fighting with the staff over something like that, it’s just not worth it. An associate informed me, to save a trip, to browse a style on their website and then call one of their stores to see if they have it on the floor. They’d check which stores have it and put it on hold for you. This rewards program is probably one of the simplest and most beneficial rewards program of all the shoe retailers I’ve been too.
• KH

  Ken Hillis

  Dec 30, 2025
  1.0
  I would have bought a pair of sneakers, but . . . Two staff, both on their phones behind the cash, at a store that asks customers to request the left footed shoe for try-ons. So . . . Staff that ignores customers, even when store empty. Won't be back
• MN

  Marius Nad

  Dec 3, 2025
  4.0
  Not too bad in terms of deals, providing upu are not that into buying the latest and greatest shoe fashion wise 😀
• KK

  Katt

  Aug 23, 2025
  5.0
  Had a wonderful expereince at this location. The cashier with the red hair ( I believe her name is Cassie...I tried to read the name tag so I hope I got the name correctly 🤞) she went above and beyond with a shoe order I had made. I had some issues regarding placing an online order and had to return the following day after work. I was concerned it did not go through, as I never recieved any confirmation email. She didn't hesitate and immediately contacted customer service, then double checked my account and gave me all the information which resolved my concerns with the order. I will definitely be recommending this store to my friends and family!! This was by far the best customer service I have experienced in a while. Honestly hope management sees this review and gives her a raise! She has great potential, excellent problem solving skills, politeness and will leave many customers extremely happy 😊 Thank you!!
• RC

  Rose Marie Campbell

  Nov 30, 2021
  5.0
  This is really my favorite place to shop for shoes. No messing around. Well organized, and if you already know what you're looking for the staff points you in the right direction right away. Nice place, good prices.