Sunglass Hut

Reviews

• PV

  ponnapalli vamsi

  Mar 11, 2026
  1.0
  I placed an order directly with this store and still haven't received it. The delivery process is completely inefficient, and the store is entirely non-responsive. They don't answer the phone, nor have they offered any updates or solutions. It is incredibly frustrating to be left in the dark with no accountability for my purchase. My order was misplaced during delivery, and the store is refusing to take any accountability. Despite multiple attempts to contact them, they won't answer the phone or provide a solution. It is unacceptable to lose a customer's purchase and then offer zero support.
• AB

  Aditya Bhalla

  Mar 4, 2026
  1.0
  Worst experience ever The lady they have on the floor doesnot know how to deal with client. i went there today in the afternoon 1:30 around and asked for the price and features for meta glasses she said whats the difference new i phone and old i phone thats what goes for glasses when i asked for price she said no idea it was so rude Try to to buy from them. they dont value their customers
• AW

  Akashmeet Waraich

  Feb 14, 2026
  1.0
  I visited today on valentine (a special day) this sunglass shop and purchased two pairs of glasses, spending over $400. Since this was a significant purchase, we took some time to carefully choose the right frames, which I believe is normal when spending that amount. Unfortunately, the customer service experience with Safiya was disappointing. When we asked the cashier for suggestions because we were confused between options, she appeared impatient and did not properly assist us. She was moving around and only pointing at glasses instead of helping us decide. The most upsetting moment was when we asked if the same design was available in another colour. She raised her voice in front of other customers and said, “You guys really wanted to buy something or not?” This was very embarrassing and unprofessional. Specially infront of other? If she really dont know to handle or really dont want to help she should quit this. Because a customer is buys something to better there mood not to spoil instead. I understand stores can be busy with 1-2 customers but respectful communication with customers is very important. I hope management looks into this and improves customer service because like this guy will lose your actual customers.
• MH

  Momina Hassan

  Dec 29, 2025
  5.0
  I had such a great experience with Samantha at Sunglass Hut. I first went in back in August about my Dior glasses and she was so kind and gentle, telling me she’d be happy to take a look for me. We kept missing each other after that, but I finally caught her the other day and she fixed them perfectly. My Dior glasses honestly look brand new again. She was so patient, caring, and took the time to make sure everything was done properly. Amazing customer service — thank you so much, Samantha!
• RJ

  RIYA THYKOOTTATHIL JOHNSON

  Nov 23, 2025
  5.0
  Aayan helped us... Excellent experience...

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