DSW Designer Shoe Warehouse

4.0
604 reviews
Get DirectionsCallWebsite

Business Details

1920 Eglinton Avenue East, Scarborough, ON
M1L 2L9, Canada
(647) 260-1576
https://stores.dsw.ca/on/scarborough/1920-eglinton-avenue-east
GoogleFacebook

About

Shoe StoreDSW Designer Shoe Warehouse

Details

  • Curbside pickupNot available

Location

DSW Designer Shoe Warehouse
1920 Eglinton Avenue East, Scarborough, ON
M1L 2L9, Canada

Hours

Reviews

4.0
604 reviews
5 stars
277
4 stars
170
3 stars
80
2 stars
30
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff were praised for being helpful, while others were criticized for being rude or unresponsive.

Product Selection

Customers appreciated the variety of shoes available, but noted issues with size availability and limited options for certain demographics.

Online Ordering Issues

Numerous complaints about problems with online orders, including incorrect charges and poor communication regarding order status.

Store Cleanliness

The store was generally described as clean and well-organized, contributing positively to the shopping experience.

Pricing

Customers found prices to be fair, especially during sales, but some felt that regular prices were high.
  • AC
    alex chimienti
    Dec 24, 2025
    5.0
    Great selection and fair prices.
  • PD
    Partha Sarathi Das
    Dec 24, 2025
    5.0
    Variety of shoes of different brands
  • EM
    Elena Minici
    Dec 21, 2025
    1.0
    I ordered a pair of Clarks Booties in November and started wearing them near the end of November. Two weeks later the zipper got stuck and when it came unstuck the zipper teeth broke off the zipper. I emailed to see if I could get a replacement pair and was given 3 options to return them get new ones. I chose to have a waybill sent to me and send them back in the mail. I was told that it would take 1-3 days to receive the waybill. 5 days went by and I hadn't received it so I emailed again to inquire about it. I was then told that I could no longer have a waybill and that I needed to physically return the unworn shoes to the store. Why give me options in the first place only to take back the offer. I won't shop there again. Poor customer service!
  • DB
    Donaleigh Bailey
    Dec 14, 2025
    4.0
    I went into DSW was my first time going there. I was looking for a size for some amazing shoes I saw. So I looked around and I saw a someone on the floor her name is Nasurat I asked her for help to find a size she seemed kind of apprehensive at first but then she said then ok one second. She never came back instead she walked by me 3 times looking at me for 15 minutes and that is very rude and unprofessional. Not only did you ignore me but you didn’t acknowledge me. However, Quennie was very nice and very helpful. Nasurat needs to learn customer service oh and afterwards she’s like sorry I was looking for someone but not true I already found someone 15 minutes earlier. I was going to find a manager but instead Quennie made me feel much better. I usually don’t write on things like this but I was very disappointed she needs to not be rude and be helpful. Would have been a 5 but she let me down.
  • SS
    Sonia Sampogna
    Nov 29, 2025
    5.0
    No idea why they have any bad reviews everyone is so helpful in there and legit had the best shoe experience. Two people asked me to help me in there and the vibe is super happy. Great overall experience
Read more reviews on Google

Frequently Asked Questions About DSW Designer Shoe Warehouse

What is the location and address of DSW Designer Shoe Warehouse in Scarborough?

DSW Designer Shoe Warehouse is located at 1920 Eglinton Avenue East, Scarborough, ON, M1L 2L9, Canada.

What are the opening hours for DSW Designer Shoe Warehouse?

DSW Designer Shoe Warehouse is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.