Tiffany & Co. stores have re-opened in your area! We continue to offer complimentary shipping for online orders. Learn more on the Tiffany's website. Since 1837, Tiffany & Co. has been the world's premier jeweler. Explore our collections of iconic engagement rings, cherished gifts and visionary jewelry designs, all crafted from the finest materials and most spectacular gemstones. Shop for engagement rings, watches, and timeless gifts in Ottawa, ON.
I’m extremely disappointed with my experience. I bought a gold ring from Tiffany & Co., and within one day it had deep scratches. When I contacted them, instead of taking responsibility for a product that clearly shouldn’t show damage this quickly, they told me to bring it back and pay to have it polished.
For a luxury brand, this is unacceptable. A ring at this price point should not look worn out after 24 hours, and customers shouldn’t be asked to pay more to fix a problem that appears immediately after purchase. This feels like a quality issue, not “normal wear,” and the response I received was dismissive and unhelpful.
I expected far better quality and far better customer service
SP
Sandra Pendefunda
Oct 23, 2025
5.0
Very good customer service, Mak was very helpful and nice . Definitely going back there .
CB
Chrissy Bartholomew-Gauthier
Sep 21, 2025
5.0
Exceptional service provided by Ming Hou at the Rideau Centre location. He provided standout service from start to finish, ensuring that we had the most positive experience possible. Tending to every detail in such a timely & professional manner. I can’t say enough good things about him!
MH
Mingcheng He
Dec 28, 2024
5.0
Super awesome experience choosing an engagement ring here. Jessica was extremely helpful and friendly. She answered every question with great knowledge and patience. 10/10 service!
KH
KK Here!
Jun 19, 2023
1.0
I usually come here to get all my Tiffany jewelry cleaned and receive the utmost service but NOT yesterday June 19 around 1:15 when I was greeted by this mid/late 20 Asian woman about 5'2 with light brown hair. She was extremely rude and snarky attitude and not let me speak as soon as I told her I would like to have a complimentary cleaning on 2 bracelets and she said NO, but they have always accommodated me since I am from out of town. Anyways, that was not my main issue, when she said no, I decided leave even though I was originally planning to buy my daughter a couple of presents for her birthday and graduation. When I turn back to speak to my daughter, I saw that Asian associate and another Asian (with blond highlights & bigger built) girl snickering about us because when they were talking, they were looking at us up and down on our way out. Never again will I return back to this location with such poor unprofessional service. Instead I purchased from Swarovski.
Message to that sales associate, don't act high and might just because you work there
Are jewelry cleanings, repairs and alterations available at this store location?
Yes, we offer product care & repair services. Please note, appointments are required and can be made through our store page or by contacting us.
What types of products can I find at Tiffany & Co. in Ottawa?
You can shop for engagement rings, watches, diamonds, necklaces, pendants, bracelets, rings, charms, accessories, sunglasses, leather goods, and Patek Phillipe watches.
Does Tiffany & Co. offer jewelry cleaning and repair services at the Ottawa location?
Yes, they offer jewelry cleaning and repair services by appointment, which can be made through their store page or by contacting the store.
What are the opening hours for Tiffany & Co. at 50 Rideau Street?
The store is open Monday to Wednesday from 10:00 to 19:00, Thursday to Saturday from 10:00 to 21:00, and Sunday from 11:00 to 18:00.
Can I do curbside pickup or get delivery for my orders from Tiffany & Co.?
Yes, Tiffany & Co. offers curbside pickup and delivery services.
Is Tiffany & Co. accessible and welcoming to all customers?
Yes, the store has wheelchair accessible restrooms, offers free Wi-Fi, and is an LGBTQ and transgender safe space.
Where is Tiffany & Co. located in Ottawa?
Tiffany & Co. is located at 50 Rideau Street, inside the Rideau Centre in Ottawa, ON, with postal code K1N9J7.
Are there any nearby stores or attractions around Tiffany & Co. at Rideau Centre?
Nearby stores include Rogers telecom stores and Indigo bookstores, as well as other Tiffany & Co. locations. Rideau Centre is a major shopping mall where you can explore various shops and services before or after visiting Tiffany & Co.
How can nearby Rogers stores enhance my visit to Tiffany & Co.?
If you need mobile phone or telecommunications services, the nearby Rogers stores are conveniently located near Tiffany & Co., allowing you to take care of tech needs while shopping for fine jewelry.
Can I visit Indigo bookstore near Tiffany & Co. during my shopping trip?
Yes, Indigo, a nearby bookstore, is close to Tiffany & Co. at Rideau Centre, giving you a great opportunity to explore books and print media before or after your jewelry shopping.
How do I book an appointment at Tiffany & Co. Ottawa?
You can book an appointment through Tiffany & Co.'s website or their online store page, which is strongly recommended for services and personalized shopping.