Business Details
About
Shoe StoreThe Shoe Company
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.2
350 reviews
5 stars
191
4 stars
86
3 stars
40
2 stars
11
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, particularly highlighting individual employees for their exceptional service.
Product Selection
The store offers a wide range of shoes, but some customers noted that specific sizes and styles were often unavailable.
Pricing
Customers appreciated the reasonable prices and discounts available, although some felt certain items were overpriced.
Store Experience
While many reviews mentioned a clean and organized store, there were complaints about poor service and unhelpful staff on certain occasions.
- SESanabel ElrayesDec 24, 20255.0We went to the store on Dec 22nd. Penny was very helpful and very professional. She offered to measure the kids feet to make sure we get the right shoe size. She helped us find few options in the store, that I am sure I wouldn't have found on my own :) She was very friendly and patient with my very busy kids. I couldn't have asked for a better service. Thanks Penny.
- DCDavid CookDec 17, 20255.0Great service and fab prices!
- MMMDec 6, 20255.0Went in today and Christine was so wonderful helping my husband and I. My husband's shoe size is hard to find and she went out of her way to help us. Shes also very very funny, I wanted to stay and hang out lol
- JMJames MoranOct 26, 20252.0I found there were just very lazy employees on a Sunday aftetnoon and the shoe selection severely lacking. Bad customer service overall. Was trying to order New Balance training shoes; 2E (Wide) or MX608WNR. The Trainyards Shoe Company never has size 12 in. The tall black sales associate I asked checked other locations and said I could order the shoes from the cashier. The cashier with long black hair who served me suggested Orleans or Kingston locations, even after I asked for a closer location. She tried to tell me Wide and Extra Wide were the same and to order Extra Wide. I disagreed and did not. When I wrote the shoe details into my phone, she dragged the next customer's purchase to the counter to impatiently rush me along. Meanwhile, the clerk who originally helped me opened a cash. So...he could have helped me order in the first place! Instead, earlier, he was talking to a girl by the cash instead of hopping on cash to assist me. Worked in retail for over ten years. This is just lazy service and poor stock. Poor showing in all, Train Yards Shoe Company.
- AJAndrea JSep 28, 20251.0I would like to share a terrible, stressful experience with The Shoe company. I paid for shoes, they delivered them to a store location that was closed, I emailed & spoke to customer service 8 times to get it resolved, no one would solve it, I just kept being shifted around. I asked for a supervisor to call me for a resolution but no one called. Finally after a month (Aug 20-Sept 17th), they sent me a replacement pair. This could have been solved in one day by shipping them to my house from the beginning. Too many people involved if only a supervisor had the respect to call me all would have been fine. Where has great Customer Service gone?
Frequently Asked Questions About The Shoe Company
What are the opening hours of The Shoe Company in the Train Yards?
The Shoe Company is open Monday to Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
Where is The Shoe Company located?
The Shoe Company is located at 550 Terminal Avenue, Ottawa, ON, K1G 0Z3, Canada.
Does The Shoe Company offer in-store shopping and pickup?
Yes, The Shoe Company offers in-store shopping and in-store pickup, but does not have curbside pickup.
How can I contact The Shoe Company at the Train Yards?
You can contact The Shoe Company by phone at +1 613-244-3636 or visit their Facebook page at https://www.facebook.com/426563214022824.
Is there an app to shop from The Shoe Company conveniently?
Yes, you can shop online or download The Shoe Company app for iOS from https://apps.apple.com/ca/app/the-shoe-company/id1449261613.
What types of stores are near The Shoe Company at the Train Yards?
Nearby stores include Shoppers Simply Pharmacy, Penningtons (women's clothing), Terra20 Train Yards (department store and café), Pet Valu, Reitmans, Ardène, Michaels Stores, and several women's and maternity clothing stores.
Are there dining options near The Shoe Company at the Train Yards?
Yes, nearby dining options include Wendy's, Tim Hortons, and Rôtisserie Scores, perfect for a meal or coffee before or after shopping.
What are some popular clothing stores near The Shoe Company?
Popular clothing stores nearby include Penningtons, Reitmans, RW&CO., Garage, Addition Elle, and Marshalls Canada.
Can I combine shopping at The Shoe Company with a visit to a pharmacy nearby?
Yes, Shoppers Simply Pharmacy and Remedy'sRx - Trainyards Pharmacy are close by and can be combined with your visit to The Shoe Company.
What types of services and stores can I find around The Shoe Company apart from shoes?
In addition to shoe stores, the area features pet stores like Pet Valu, arts and crafts at Michaels Stores, fashion accessories at Ardène, and outdoor gear stores such as L.L.Bean.