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Your Official Rolex Retailer in Ottawa and Official Tudor Retailer. Experience Howard Fine Jewellers, a family owned and operated business serving Ottawa and area since 1967. Proud of be part of the worldwide network of Official Rolex Retailers, we are allowed to sell and maintain Rolex watches. We also carry a large selection of ready-to-wear fine jewellery, and Howard's focus on excellent customer service is second to none. Explore our Rolex watches, engagement rings, wedding bands, diamond earrings and custom jewellery design services today. If you can dream it we can make it in our on-site custom factory and source it with our on-site Master Jewellers and fine gemstone and diamond gemologists. Book your appointment now!
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Howard Fine Jewellers – Official Rolex Retailer
1 Rideau Street, Ottawa, ON
K1N 8S7, Canada
Hours
Reviews
4.7
384 reviews
5 stars
352
4 stars
7
3 stars0
2 stars3
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff at Howard Fine Jewellers consistently receive praise for their exceptional customer service, with many customers highlighting the attentiveness, professionalism, and friendliness of employees like Sonja, Frank, and Jessica.
Product Quality
Customers frequently commend the high quality of the jewelry and watches available, particularly Rolex timepieces, noting the craftsmanship and selection as top-tier.
Personalized Experience
Many reviews emphasize the personalized shopping experience, with staff taking the time to understand customer needs and preferences, making each visit feel special and tailored.
Mixed Reviews on Selling Practices
While many customers have positive experiences, there are some complaints regarding the selling practices, particularly concerning the treatment of older customers and the perceived undervaluation of vintage items.
Welcoming Atmosphere
The store is noted for its warm and welcoming environment, making customers feel comfortable and valued during their visits.
- CGChristopher GNov 14, 20255.0My recent experience at Howard’s Fine Jewellers was nothing short of outstanding. From the moment I walked in, Nathalie provided a level of service and expertise that was remarkable. She is genuinely exceptional, an expert operating at the absolute top of her field. She took the time to understand what I needed with an attention to detail answering all my questions. Which immediately inspires confidence. It felt less like a transaction and more like being guided by a trusted consultant who is invested in getting everything just right. What impressed me most was the seamless balance of professionalism and warmth. Nathalie made the entire process effortless, enjoyable, and truly memorable. It’s rare to encounter service that feels this elevated. This experience has made Howard’s my first stop for future pieces I plan to add to my collection over time. When the moment comes, I know exactly where I’ll be going. If you value exceptional craftsmanship, honesty, and top-tier expertise, ask for Nathalie. She sets the standard.
- JBJamie BrooksOct 10, 20255.0There are so many beautiful, quality pieces of jewelry to choose from at Howards-I always find something stunning when I visit. The staff and service here are exceptional-attentive, skilled, professional, knowledgeable, and unpretentious. It is fun to visit the new location in the Fairmont and stay for a drink or snack at the bar afterwards.
- E2esplendidos 2Sep 14, 20255.0Première expérience chez Howard…samedi matin j avais un rendez avec Sonja…quelle gentillesse et très attentionné…en entrant m’offre quelques choses à boire…et prend le temps de m expliquer la marche à suivre pour l achat du produit…finalement passe au plan B…avec l achat d une nouvelle montre…le service incroyable, ajustement avec le technicien sur place …Sonja répond à mes nombreuses questions et toujours avec sourire…quelle service…certainement pas ma dernière visite…merci Sonja pour ton excellent service…je vous la recommande! Stéphane
- NONasser Abu OdehAug 23, 20255.0I can’t thank everyone at Howard for letting me have the best experience at a Rolex store and specially Frank! Got me a Date Just Everose Jubilee 2 tone and I am honestly in love.
- SLShaun LafranceAug 18, 20251.0Bunch of crooks, my 85 year old grandmother not knowing brought a vintage 1976 $20,000.00 Presidential Rolex in box that had been worn maybe 6 times to these crooks. They offered her 8k and told her it was only with 10k she didn’t know and it was too late to get it back. We found out a year later. Avoid selling or buying used from them, you’re only going to get screwed. If you do, do your homework before. As you have noticed a reply from the store, again this was my 85 year old grandmother who sold the watch and not me. She does not want to be named because of this type of retaliation. You can try to defend yourself as you please and assure you we have no issues with you trying to challenge us. We have all required proof and receipts from your store.
Frequently Asked Questions About Howard Fine Jewellers – Official Rolex Retailer
What types of pickup and delivery services does Howard Fine Jewellers offer?
Howard Fine Jewellers offers in-store pickup, curbside pickup, and delivery services for your convenience.
Where is Howard Fine Jewellers located?
Howard Fine Jewellers is located at 1 Rideau Street, Fairmont Château Laurier, Ottawa, ON, K1N 8S7, Canada.
What brands can I find at Howard Fine Jewellers?
You can find brands such as Rolex, Tudor, Hearts on Fire, Fope, Paul Morelli, Maria Tash, Tacori, and more at Howard Fine Jewellers.
What are the store hours for Howard Fine Jewellers?
Howard Fine Jewellers is open Monday to Saturday from 9:30 AM to 5:00 PM and is closed on Sundays.
Does Howard Fine Jewellers offer custom jewelry design services?
Yes, Howard Fine Jewellers provides custom jewelry and custom engagement ring design services with on-site Master Jewellers and a custom factory.
Can I get my Rolex watch serviced at Howard Fine Jewellers?
Yes, as an official Rolex retailer and authorized service centre, Howard Fine Jewellers offers Rolex watch servicing and repair.
What payment methods are accepted at Howard Fine Jewellers?
Howard Fine Jewellers accepts credit cards, debit cards, mobile NFC payments, checks, and does not require cash only payments.
Are there nearby public transit or attractions to visit when coming to Howard Fine Jewellers?
Howard Fine Jewellers is near the historic Fairmont Château Laurier and close to the Canadian Museum of Contemporary Photography, making it convenient for combining shopping with cultural visits.
How can nearby places like Visa Center and Voyage Club Aventure Travel be useful when visiting Howard Fine Jewellers?
Visitors can easily coordinate travel and visa services at Visa Center or plan adventures with Voyage Club Aventure Travel located nearby, making it convenient to handle travel needs before or after visiting Howard Fine Jewellers.
Are there any nearby health or counseling services near Howard Fine Jewellers?
Yes, LifeCycle Counselling and BPD Clinic are nearby counseling and mental health services, available if you wish to combine your visit with wellness appointments or seek local healthcare support.