CHRONTACT

Reviews

• TT

  Tiptop164

  Dec 29, 2025
  1.0
  Chronically understaffed so it can take awhile to grab something. Good products for the most part but has gone downhill since new owners.
• MF

  M F

  Dec 28, 2025
  1.0
  I called the store to check and see if I could still make a purchase even though I misplaced my wallet and do not have a current piece of ID available to show. I explained that I do have a photo of my current ID (which is not a valid piece of ID - I know- I worked in a dispensary for 2 years during the pandemic and I am fully aware that a physical, current/ non- expired piece of ID is required) and an old health care card which is expired (which I’m aware is also NOT VALID as ID). I also took the time to read the FAQs on the website where they specified that they will need a valid piece of photo ID for purchasing. The person on the phone said it was no problem and just to explain to the person who gives me my order that I lost my wallet and these are all I can provide right now- it shouldn’t have been an issue. I have made multiple orders in the past, both online and in person, that were all delivered and signed with ID in the past few months so I am very aware of the process and was totally willing to forego ordering if it was going to be too much hassle while the wallet is missing. I proceeded with the order. The delivery driver showed up, I came down stairs and started to explain that I had spoken to someone on the phone about the situation and provided both the photo and physical piece of ID. Before I could even finish my breath, he cut me off and rudely pointed out the obvious that I just explained to him “that’s a photo and that’s expired- I’m not giving you your order. You can come to the store and pick it up if you like. You can explain it to them.” He was extremely impolite. I was used to all of the nice people who work in the store but all it takes is one bad experience to ruin it for you. I will no longer be shopping here. Not because I didn’t get my order- but purely because of how rude the driver was. I’ve worked in the industry and been a host, bud-tender and cashier for a cannabis dispensary for 2 years - so I understand the rules around IDs and needing to follow them. But the attitude and rudeness really put me off. I don’t want to be part of a company who treats people that way. When you work in customer service you should treat the people that buy your products and provide you with revenue with a bit of respect and dignity. There are far better places to shop with much nicer people working there to help you.
• NS

  Nate S

  Nov 28, 2025
  5.0
  Great staff, and vibe in this store. Staff very knowledgeable if you have any questions. Selection of products the best I've seen in Ottawa, with competitive prices! Very busy store compared to other's, so wait can be a little longer at times, but definitely worth it in the end.
• AM

  Adrian McCarson

  Nov 19, 2025
  1.0
  Employees are great, but without proper staffing it actually makes sense to take the time to drive to another store. Not to mention the store's location is such a pain to get to by car.
• JA

  John Anderson

  Oct 16, 2025
  5.0
  Good dispensary. They have everything I need.