I visited the store today with my family, and as regular customers of American Eagle (we shop here every couple of months), I was really disappointed with the service. The manager was very rude and showed a lot of attitude. No customer should feel insulted while shopping.
We saw she treat every customer the same and the team members always calm the situation arises by her.
This isn’t the first time either—this is the third time we’ve experienced the same behavior from her. She always seems to have a high temper, and it creates a very negative customer experience.
I hope higher management looks into this and provides her with proper customer-service training.
MM
Melissa Moxon
Oct 4, 2025
5.0
I had an amazing experience thanks to the employee working in the change room at the Bayshore Mall location, the kind of customer service that’s so rare these days. From the moment I stepped in, Dale made me feel like I had my own personal stylist. She took the time to listen, gave honest and thoughtful opinions, and paid close attention to what worked for me. Her care and attention to detail made all the difference.
I walked in just browsing, and left with three items, which never happens! It’s a testament to how comfortable, confident, and well taken care of she made me feel. Truly outstanding service. I’ll definitely be back!
CD
Colleen Duggan
Aug 31, 2025
5.0
Had a wonderful experience today! Went in for jeans and ended up leaving with four pairs :) when I came out of the change room to show my boyfriend he wasn’t there…I didn’t even ask the attendant to find him and they ran to grab him. Thank you to Andrew and your team working today :) wonderful customer service and atmosphere
EK
Erin K
Aug 24, 2025
3.0
Good selection. Only 3 stars because the girl working wasn’t very nice to us.
EE
eldrems
Jul 4, 2025
5.0
Dale was incredibly helpful while we were shopping today. It was busy, but she still took the time to help us with what we needed, which was very much appreciated. Great service!
What types of products does American Eagle at 100 Bayshore Drive offer?
American Eagle offers a variety of products including women's and men's clothing such as jeans, t-shirts, pants, shorts, tops, polos, shirts, sweaters, hoodies, outerwear, shoes, boots, sandals, accessories, and fragrance.
What are the store hours for American Eagle at Bayshore Shopping Centre?
The store is open Monday to Saturday from 9:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 6:00 PM. Special holiday hours apply on November 11th and 28th.
Does American Eagle at this location offer in-store and curbside pickup?
Yes, American Eagle offers in-store shopping, in-store pickup, and curbside pickup options.
What payment methods are accepted at American Eagle in Ottawa?
Accepted payment options include American Express, Cash, Discover, MasterCard, and Visa.
Where is the American Eagle store located in Ottawa?
It is located at 100 Bayshore Drive, inside the Bayshore Shopping Centre, Ottawa, ON, K2B 8C1, Canada.
What is the contact phone number for American Eagle at Bayshore Shopping Centre?
You can contact the store at +1 613-829-5757.
Are there nearby stores where I can find complementary fashion accessories or footwear when visiting American Eagle?
Yes, nearby you can find Foot Locker Canada for shoes, and several jewelry stores like Pandora, Fossil, Swarovski, and Charm Diamond Centres to complement your fashion needs.
What dining options are available near American Eagle at Bayshore Shopping Centre?
Nearby dining options include Poulet Rouge Bayshore, Crepes and Waffles, Akai Bowl, Booster Juice, Manchu Wok, KFC, and Made in Japan.
If I'm looking for other clothing stores near American Eagle, which ones are nearby?
Nearby clothing stores include Zumiez, Tip Top, Victoria's Secret, Bikini Village, Mexx, and RW&CO.
What social media platforms can I follow American Eagle at this location?
You can follow American Eagle on Facebook at AmericanEagleOutfittersBayshoreDriveOttawaON, on Instagram under @americaneagle, and on Twitter under @AEO.