American Eagle

Reviews

• RR

  Ros

  5 days ago
  2.0
  Worn clothes with overwhelming body odor still sells in store, and the store staff was so indifferent and gave false information just to avoid potential conflict and push off blames when being asked if anything they can do. It was totally my stupidity to purchase the contaminated clothes but such indifference with false information that can be easily backfired is just plainly poor service and quality assurance. The second purchase also included clothes contaminated with odors, returned immediately afterwards. I totally understand how exhausting and emotionally draining to work in retail but problem solving is a different thing.
• AM

  Abigaël Mbasa

  Feb 2, 2026
  5.0
  A big thank you to the employees of American Eagle! I came by today and their kindness really made my shopping experience super pleasant.
• DD

  D

  Jan 10, 2026
  5.0
  I love this AE location! The staff is always so helpful and kind. Tabitha was an absolute gem! She helped me SO much yesterday and thanks to her, I found 2 pairs of jeans I really liked :)
• RM

  Ryan Mullarkey

  Jan 9, 2026
  2.0
  Had a wonderful experience, store was very clean and neatly organized. Associate helped me pick out an adorable outfit that I thought would make a great present for my daughter, even bought a second sweater that matched the skirt because it was so cute. The cashier was very friendly and told me and the customer in front of me (from Boston) that returns in US would be no problem and that they did them all the time (I assumed in reverse). I purchase a few other items for my oldest child, one of which was clearance. Apparently, clearance items have a different sku than the original item so the cashier even went out of her way to provide the original sku to make any potential return easier. Unfortunately, the 2 sweaters and skirt did not fit. When we went to return in US is when we found out that AE does not allow cross border returns, apparently they cannot figure out the exchange rate. Totally fine, I get that. Can we have a store credit then or just swap for different. Still a no. I called AE customer service and all they wanted to do was repeat the return policy. I asked for them to send me a return label, NO. I asked for a shipping label to Canada, NO. I asked if I mailed it to the mailing address at the bottom of my receipt (Our mailing address: 77 Hot Metal Street Pittsburgh, PA 15203, USA) and have them process the return, NO. Can I pay to mail it to the store in Canada to have it returned, YES. I paid cash for this purchase, how will they handle that, they do not know. So the store does not seem to have a clear understanding of the return policy and the customer service does not know how the store processes returns, but they are very proficient in repeating the return policy.
• SM

  Sylvia Megally

  Jan 3, 2026
  1.0
  I am a loyal customer to AE, and not just within Canada but internationally. Today, I experienced the worst customer service ever.... this evening, One of the stuff i just can't rememberhis name, he is male tall wity curl hair, he was working at the cash, i went to pick up an order, but he was very rude, kept arguing.....and when I asked to speak to a supervisor or a store manager, he said I am the supervisor, later on i asked one of the stuff on the floor, if he is supervisor? she said no he is not!!!! So on top of the bad customer service I received, he was lying. As a matter of fact, it was not the first time, same thing happened before and with the same person, very arrogant, not professional and does not show respect the companys customers. I dont think this should be the image of AE. In brief, it was a terrible experience.

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