Marc Jacobs - Square One

Reviews

• EP

  Elif Ozbek Palta

  Apr 1, 2026
  1.0
  Verrrry disappointed in Marc Jacobs. I ordered two suede purses online and they bought arrived defective, completely scratched logos. Still waiting to hear back from the customer service team. They are extremely slow. Also called them and was told that they couldn’t help me cause it was an online order. I will never shop from Marc Jacobs again. They dont care about the brand image and clearly have no shame trying to sell faulty products to their clients.
• TL

  Tati L

  Mar 27, 2026
  5.0
  I had such a great experience today, absolutely happy with my purchases and I feel grateful for fantastic customer service. Thank you 🙏 I will certainly be back.
• RS

  Rina Shim

  Feb 15, 2026
  5.0
  Such a nice place, Vaso was super welcoming and kind! Very sweet
• TT

  T

  Jan 3, 2026
  5.0
  I recently had a pleasure of shopping in Marc Jacobs store Square one Mall. From the moment i 🚶‍♀️ walked into the store, Toby greeted me with a welcoming smile. Throughout my time in store his approach was professional and enjoyable ! It was evident that Toby's priority was not simply to complete a sale but to ensure that customers always have positive and memorable experience. His genuine enthusiasm and dedication to delivering exceptional customer service were truely remarkable . Phenomenal experience in this establishment. Thankyou Toby you go above and beyond for your customers .
• GK

  Georgia Kazis

  Jan 29, 2025
  5.0
  If you ever need assistance, ask for Asmaa! I had the absolute best costumer service experience from her and could not be more grateful. Long story short, I had trouble receiving an order for a bag at another location and called Square One for assistance. To my luck, Asmaa answered and found the bag in stock. I told her I lived far and was not sure when I’d be able to come in. She took my number down and texted me on her personal number to update me on their stock throughout the week. She put it on hold right away and made sure to be in store when I came to pick it up. I absolutely love the bag and was just blown away by the fact that Asmaa went above and beyond by contacting me personally. I would make the trip again just to be assisted by her!

Frequently Asked Questions About Marc Jacobs - Square One