DSW Designer Shoe Warehouse

Reviews

• RD

  Roger Deneault

  5 days ago
  1.0
  Don't go
• PP

  Pradnya

  Feb 28, 2026
  2.0
  I am a loyal customer of The Shoe Company and recently visited a DSW location after finding a product I liked on their website. Since I prefer in-person shopping, I went to the store where the item was available. The staff were friendly, helpful, and readily available to answer my questions, which I truly appreciated. The reason for my 2-star rating is related to the rewards program. I was just one pair short of reaching the next reward level, so before making my purchase, I specifically confirmed with the staff that the items I was buying would count toward my existing rewards with The Shoe Company. I received assurance both on the floor and again at the billing counter that the purchase would qualify. I was also informed that the points would reflect in my account within a few hours. However, this did not happen. I later learned that DSW purchases are tracked separately for rewards, and the purchase did not count toward my Shoe Company rewards as I had been told. As a result, I am now still one pair short for The Shoe Company rewards, and also one pair short within DSW’s separate rewards system. This was disappointing, especially after confirming the details multiple times before completing my purchase. Additionally, I shared this feedback through the follow-up email I received after my purchase, but I did not receive any response. This lack of acknowledgment was a second disappointment and made me feel that my feedback may not have been reviewed. I hope the rewards program structure can be communicated more clearly to customers and staff, and that customer feedback is acknowledged and addressed more effectively in the future.
• KM

  Krystle McLean

  Feb 27, 2026
  2.0
  Expensive. The Adidas shoes we were looking at were cheaper at Adidas or footlocker... so not really a warehouse.
• RW

  Richard Walker

  Feb 15, 2026
  5.0
  As always, they have exactly what you need. In and out in under 10 minutes.
• SS

  Shanice Senior

  Jan 23, 2026
  1.0
  I came in to return an online purchase January 22nd around 2:30PM, and was treated very poorly by an guy - Asian/Filipino/Chinese/Koren/ Vietnamese sales associate . I did not ask any questions about Afterpay, yet he felt the need to lecture me about being responsible for payments and even questioned why I use Afterpay at all. His attitude was rude, arrogant, and unnecessary. Very disappointing customer service.