DSW Designer Shoe Warehouse

Reviews

• JJ

  Joe

  Mar 28, 2026
  1.0
  The false advertisement here is insane they don’t even have ck or boss such liars came here with high standards left with zero never come here
• DB

  Dang Baranda

  Mar 17, 2026
  5.0
  Great selection of shoes for all styles and budgets! The store is clean and well-organized, making it easy to find what you need. Staff were friendly and helpful, and there are always good deals to check out. Definitely a go-to spot for shoe shopping!
• LS

  Lakshmi Shruthi Suresh

  Mar 14, 2026
  5.0
  Nice collection and great service!
• HK

  Hawi Seid kassie

  Mar 12, 2026
  1.0
  I recently visited to purchase two pairs of shoes — a Converse priced at $64.94 and a Puma priced at $69.99. There was a promotion advertised offering 25% off when you buy one pair. However, when I went to check out, I was told the Converse didn’t qualify because its price doesn’t end in .99 — only the Puma at $69.99 was eligible. I want to be fair and say the staff were kind and professional throughout the interaction. My issue isn’t with them — it’s with the promotion itself. A discount that only applies to items ending in .99 is incredibly misleading. As a customer, when you see “25% off” advertised in-store, you reasonably expect it to apply to the products on display. Nothing about the signage made this restriction obvious. Having to check the last two digits of every price tag to figure out if you actually qualify feels like a trick, not a promotion. I ended up purchasing both pairs at full price because it wasn’t worth the frustration. But I left the store feeling disappointed. Promotions should reward loyal customers, not create fine-print loopholes that exclude them. I’d encourage the store to reconsider how these offers are structured and communicated so customers don’t feel misled.
• PP

  Pradnya

  Feb 28, 2026
  2.0
  I am a loyal customer of The Shoe Company and recently visited a DSW location after finding a product I liked on their website. Since I prefer in-person shopping, I went to the store where the item was available. The staff were friendly, helpful, and readily available to answer my questions, which I truly appreciated. The reason for my 2-star rating is related to the rewards program. I was just one pair short of reaching the next reward level, so before making my purchase, I specifically confirmed with the staff that the items I was buying would count toward my existing rewards with The Shoe Company. I received assurance both on the floor and again at the billing counter that the purchase would qualify. I was also informed that the points would reflect in my account within a few hours. However, this did not happen. I later learned that DSW purchases are tracked separately for rewards, and the purchase did not count toward my Shoe Company rewards as I had been told. As a result, I am now still one pair short for The Shoe Company rewards, and also one pair short within DSW’s separate rewards system. This was disappointing, especially after confirming the details multiple times before completing my purchase. Additionally, I shared this feedback through the follow-up email I received after my purchase, but I did not receive any response. This lack of acknowledgment was a second disappointment and made me feel that my feedback may not have been reviewed. I hope the rewards program structure can be communicated more clearly to customers and staff, and that customer feedback is acknowledged and addressed more effectively in the future.