DSW Designer Shoe Warehouse

4.1
427 reviews
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Business Details

3198 Wonderland South, London, ON
N6L 1A1, Canada
(519) 937-1413
https://stores.dsw.ca/on/london/3198-wonderland-south
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About

Shoe Store

Details

  • Curbside pickupNot available

Location

DSW Designer Shoe Warehouse
3198 Wonderland South, London, ON
N6L 1A1, Canada

Hours

Reviews

4.1
427 reviews
5 stars
217
4 stars
111
3 stars
51
2 stars
13
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times for assistance.

Staff Availability

Customers frequently noted a lack of staff on the sales floor, making it difficult to get help when needed.

Store Organization

The store was often described as disorganized, with issues like only having one shoe available for trying on.

Product Selection

While some customers appreciated the variety of shoes, others expressed disappointment in the limited stock of certain sizes and styles.

Positive Experiences

Despite the negative feedback, several customers praised specific staff members for their helpfulness and positive attitudes.
  • JG
    Jacqueline Gagnon
    Nov 17, 2025
    1.0
    I have used this store for so many of our footwear purchases, and I will no longer be shopping here. I bought winter boots for my son and after one season they have worn down through the heel to the point of making a hole. These boots were $180 with taxes and I thought it was an investment in a quality shoe from a reputable store. The manager has refused to honour the one year warranty or even stand by DSW’s policy on a quality product. How can you buy a boot for that much money and then have no expectation that the product can withstand more than one season of use. I will be buying our shoes elsewhere.
  • AA
    Andrew
    Nov 14, 2025
    1.0
    Took forever to check out even though there were only a couple people in line. Many boxes had incorrect shoe sizes. Won't be back
  • MH
    Marc Hulet
    Nov 1, 2025
    2.0
    It feels like options for kids have dwindled in recent years. And now they hide shoes and you have to ask for the other shoe to try them both on, I assume to prevent theft. However, it's almost impossible to locate staff not working the cash register.
  • IZ
    ida zebian
    Sep 22, 2025
    1.0
    What i dont understand about this place is why they never answer the phones, customers have pick ups and questions about their orders. Why is it so hard for them to just answer. Worst place to shop ever
  • TH
    Tania Hobson
    Sep 6, 2025
    1.0
    There's an older woman who works here (amd has for many years) who is very impatient. I used to work in customer service (including returns) at a retail store and I was so disheartened to be treated the way I was. She was rude, impatient many times and unhelpful. I was shopping with 2 small children and she was obviously annoyed by this somehow and I needed her to give me a few extra minutes and relax but apparently that wasn't part of her job description. Please move this woman to a different duty away from customers!!
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Frequently Asked Questions About DSW Designer Shoe Warehouse

What is the address of DSW Designer Shoe Warehouse at Westwood Power Centre?

DSW Designer Shoe Warehouse is located at 3198 Wonderland South, London, ON, N6L 1A1, Canada.

What are the store hours for DSW Designer Shoe Warehouse?

The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.