Business Details
About
Clothing StoreWomen's Clothing StoreMen's Clothing StoreT-Shirt StoreSwimwear Store
American Eagle is jeans, clothing & accessories that make you feel like the best, most comfortable you.
Live your life in AE. #AEJeans
Details
- DeliveryNot available
- Curbside pickupAvailable
Location
Hours
Reviews
3.9
204 reviews
5 stars
100
4 stars
54
3 stars
16
2 stars3
1 star
31
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many customers praised individual staff members for their helpfulness and friendliness, several reviews highlighted issues with a specific manager's rude behavior towards both customers and employees.
Customer Service
There were numerous complaints about poor customer service experiences, particularly involving the manager's abruptness and lack of assistance during busy times.
Store Environment
The store was generally described as clean and well-organized, but some customers noted issues with long wait times and inadequate staffing during peak hours.
Product Quality
Customers appreciated the quality of the clothing, particularly the jeans, but some found the prices to be high.
Mixed Experiences
Overall, customer experiences varied widely, with some expressing strong dissatisfaction due to specific staff interactions, while others reported positive shopping experiences.
- TFTollo FergusOct 30, 20255.0My favorite place to go to get new clothes when I have money the staff are always willing to help
- JHJake HiebertOct 19, 20255.0My favorite place to get pants. Ridiculously great experience with their services. They truly were extremely helpful.
- LMLaura MundingerSep 29, 20255.0Becca and Hannah were great to deal with tonight. Thanks to you both for going out of your way to help me find styles and sizes that fit! Appreciate all the help!
- JVJess VanLieshoutSep 17, 20251.0My sister and I went shopping at this location this evening (sept 17th 2025), and there was a lovely associate, Eve helping us find a skirt for my sister. While we were shopping we overheard, what I assume is the manager; blonde, tall, hair in a bun, just being straight up RUDE to the other associate, and loudly about how she doesn’t know where something was…ummmm idk maybe help her find it? She explained it to you while I waited for you to notice I had asked for help to get a size down, and the “manager” didn’t even look over once. As we walked out, we also overheard the “manager” say to the other associate “you’re selling not shopping.” We tried to call the store right after to complain, and for whatever reason the call will not go through. Very odd for such a large company to not have working phones? The way the “manager” was treating her made my sister and I so uncomfortable we had to leave. I can’t even imagine how this girl feels going to work everyday, because I would hate working with somebody like that. Absolutely miserable. Yet, Eve was pleasant the ENTIRE time, and didn’t even show signs of being flustered. I truly hope that something is done about this, because if your “manager” treats workers like that in front of clients it is probably constant problem in this store.
- SHSteph HAug 30, 20251.0Went in last weekend to return a pair of jeans I didn’t have the receipt for. Immediately the manager said I couldn’t return it and there was nothing they could do other than exchanging for the exact same pair of jeans. Thank goodness I advocated for myself and pushed a little harder because there actually was something they could do, she just didn’t want her store to lose money. I simply asked that if I scanned my real rewards at purchase if they could look up the receipt that way and she reluctantly said she would try. Sure enough she was able to bring the receipt up in a matter of seconds. I don’t understand why she couldn’t have just suggested checking my real rewards to begin with instead of making it a much bigger issue than it needed to be. Every time I go into this store I’m met with this lady and she is only doing it a disservice by acting the way she does.
Frequently Asked Questions About American Eagle
What type of products does American Eagle offer?
American Eagle offers a variety of clothing and accessories including women's and men's clothing, jeans, t-shirts, pants, shorts, tops, polos, shirts, sweaters, hoodies, outerwear, shoes, boots, sandals, accessories, and fragrance.
Where is the American Eagle store located?
The American Eagle store is located at 1105 Wellington Road, Space 123, White Oaks Mall, London, ON N6E 1V4, Canada.
What are the store hours for American Eagle?
American Eagle is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 20:00, and Sunday from 10:00 to 17:00.
Does American Eagle offer in-store pickup and curbside pickup?
Yes, American Eagle offers both in-store pickup and curbside pickup services.
What forms of payment are accepted at American Eagle?
American Eagle accepts American Express, Cash, Discover, Mastercard, and Visa as forms of payment.
What is the contact number for American Eagle store?
You can contact American Eagle at +1 519-690-1450.
How can I learn more or shop online for American Eagle?
You can visit American Eagle's website at https://www.ae.com/ for online shopping and more information.
What nearby places can I visit when shopping at American Eagle in White Oaks Mall?
Nearby you can visit retail stores like Locker Room by Lids and Dynamite for hats and women's clothing, as well as Transit Shoes for footwear, which complement your shopping experience at American Eagle.
Are there any nearby dining options near American Eagle in White Oaks Mall?
Yes, Manchu Wok, an Asian and Chinese restaurant, is close by and a great option for a meal before or after your shopping at American Eagle.
If I need financial or mobile services near American Eagle, where can I go?
For financial services, H&R Block Canada is conveniently nearby. For mobile phone needs, you can visit Rogers, Koodo Mobile, or tbooth wireless stores located close to American Eagle in White Oaks Mall.