Had a return today, walked towards the cash register 3 of them talking and one was a manager, they all walked away as if they didn’t see me… poor customer service
AM
Araya McKeegan
Oct 11, 2025
1.0
Came into the store today to do some birthday shopping. Staff was great and very helpful! Unfortunately one of the anti theft tags was left on my sweater, so the alarm rang when leaving the store. I stopped and came back into the store, and the manager or supervisor yelled at me to get back into the store and to hand back my clothes so she could remove the tag. She handled the situation poorly and was extremely rude. There was no need to yell at a paying customer for a mistake I didn’t do. Very unprofessional management.
FM
Fallyn McCarthy
Jun 19, 2025
5.0
I was just there today and Lexi was in the fitting rooms, being helpful and was there to give me advice and bring sizes. Thank you, Lexi, for your time and patience!
ML
Madeline Leushner
Jul 9, 2022
5.0
Sydney was absolutely amazing. I could not fall asleep because I couldn’t stop thinking about how phenomenal she was. She was an empowering woman, she was a leader in the workplace, and she had just such a glowing smile! The future of retail is in good hands!
Aerie London offers intimates, apparel, activewear, swimwear, sleepwear, accessories, and fragrance products.
Where is Aerie London located?
Aerie is located at 1680 Richmond St N, Space U075b, Masonville Place, London, ON, N6G 3Y9, Canada.
What are the opening hours of Aerie London?
Aerie is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does Aerie London offer in-store shopping?
Yes, Aerie offers in-store shopping at their Masonville Place location.
Can I pick up my online orders at Aerie London?
Yes, Aerie offers both in-store and curbside pickup options.
What payment options are accepted at Aerie London?
Aerie accepts American Express, Cash, Discover, Mastercard, and Visa payment methods.
Does Aerie London provide holiday hours?
Yes, Aerie has special holiday hours such as opening from 8:00 AM to 9:30 PM on November 28, 2025, and closing on December 25, 2025 and January 1, 2026.
What nearby stores can I visit along with Aerie in Masonville Place?
Near Aerie, you can visit stores like LUSH (cosmetics and beauty supplies), Swarovski (jewelry and fashion accessories), Michael Kors (fashion accessories), and Levi's Store (designer clothing).
Are there places to eat near Aerie London?
Yes, you can find dining options like Mr. Sub sandwich shop close to Aerie in Masonville Place.
How can I get to Aerie London using public transit or nearby landmarks?
Aerie is located within Masonville Place shopping center, making it accessible near popular stores such as Roots and LE CHÂTEAU, which can serve as landmarks when visiting the store.