American Eagle

Reviews

• AB

  Andrew Burtch

  Jan 3, 2026
  1.0
  One star, only because we can not do a zero. Very rude customer service experience. They have a policy unlike other stores and against the corporate policy posted online. When we point that out they show no care or courtesy. This is why it's better to shop online versus in store. Purchased pants at Christmas from the store. Asked for help in finding the correct sizes (2 pairs). A representative got me the size I needed and I carried on. Paid and left. Throughout packing gifts and moving bags around I have misplaced the receipt. It happens to everyone. Christmas morning comes and the pants are the wrong size, the pants I got were correct, provided by the rep are very wrong. Again, no big deal. We went in to the store to exchange the pants for the correct size and were told it's not their policy to do without receipt. Corporate policy both via phone and online say the store SHOULD exchange. We went back today to discuss with the manager. They still refuse. Called another store in tge next city and they confirmed on the phone that they would exchange the pants for the same size without receipt- no issue. This is not a matter of fraud or theft. This is absolutely the stores mistake in the first place. On both occasions staff were dismissive and stick to this idea that the policy says otherwise. Read your website. We will not shop here anymore. Very disappointed in the way both my wife, and myself were treated by them.
• EE

  Em

  Dec 28, 2025
  1.0
  super disappointing experience. it seemed like nobody was working there, and when i did finally find an employee to approach, he was ridiculously rude.
• FR

  Francie Rutter

  Dec 12, 2025
  5.0
  I went shopping here today and I am never disappointed . I knew what I was looking for but was unable to find it. I approached one of the sales associates named Tina! She was amazing! There were things on display and she without any hesitation took them off the mannequins. Not once was she reluctant or upset with me. She assisted me in finding the right fit jeans and checked on me while in the fitting rooms. She was very attentive towards my needs. She suggested options and was quite informative and knew her job. Thank you Tina for making my shopping experience at AE that much more enjoyable. Many kudos to TINA!!!! Job well done!
• RS

  Rachel Snelgrove

  Oct 22, 2025
  1.0
  Walked up to the cash with my purchases and there was two ladies ahead of me making purchases with the one cashier. The cashier was struggling with some promo items, no problem. I was waiting around 5-10 mins. But there were 3 other staff just standing around the store doing nothing. Two older female staff members just chatting to each other (blonde older lady also didn't greet us while entering the store, just stared at us.. bizarre) not helping the staff who was struggling and not jumping on another till to ring me through. I dropped my stuff at the till and walked out. Thank god for online shopping.
• PC

  Phoebe Castle

  Sep 7, 2025
  5.0
  5 Star review specifically for Skylar. She greeted my friend and I with a huge smile and asked how she could help. Then, she went above and beyond to help me find a sweater I had seen and ordered it online for me. Totally wonderful and positive experience. Thank you Skylar!!!

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