Movado Company Store

Reviews

• UM

  Unknown M

  6 days ago
  1.0
  The most stuck up staff you’ll ever come across, I guarantee you. I thought it was an odd experience that I had today with them but after looking at the other recent reviews, it’s definitely the staff. Movado needs to fire them and hire a competent and experienced staff.
• MM

  Michael Merta

  Mar 29, 2026
  1.0
  Absolutely rude people and stuck up, there thinking there an better class of people 😂🇨🇦
• JA

  Jessy Atallah

  Mar 16, 2026
  1.0
  My fiancé and I were recently gifted matching Movado “his and hers” watches after getting engaged. Unfortunately, my fiancé’s watch had scratches on the face, so I called the store on 2/19 to explain the situation since I live in Buffalo and planned to come to the Toronto Premium Outlets location on 3/10. The representative I spoke with on the phone was very kind and helpful. When I arrived at the store with two of my friends (my fiancé was not present), we had a very unpleasant interaction with the employee working at the time, Ikkam. From the moment I mentioned that I had previously called, she was dismissive with a rude tone and unwelcoming body language. When I asked which watches would be comparable in price so I could look at options to exchange ours, her response was simply, “They’re literally right in front of you,” with clear attitude. My friend also politely asked to try on a watch and was completely ignored. When I repeated the request, Ikkam responded, “Yeah, I heard her,” but still didn’t acknowledge her or say she would help shortly. When she eventually did help my friend, she took my watches and held onto them, which made the situation even more uncomfortable. Interestingly, once another employee came out onto the sales floor, Ikkam’s entire demeanor suddenly changed and she became much more pleasant. By that point, I was already put off and decided to only have the watches resized instead of exchanging them as planned. My family has purchased Movado watches for years and we’ve always considered them a classy and elegant gift. Unfortunately, after this experience, we will not be returning to this location. Customer service should reflect the quality of the brand, and sadly this interaction did not.
• JJ

  JC

  Feb 27, 2026
  5.0
  I had a very positive experience shopping at the Movado Company Store. I was able to purchase a gift after much deliberation (such as wide selection) and the kind female employee assisting me was very patient and helpful through it all. I highly recommend shopping here for a great selection of quality Swiss timepieces that are priced well.
• VH

  Viqar Haider

  Dec 9, 2025
  4.0
  Good

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