Aerie

Reviews

• CG

  Caillen Goenadi

  Oct 13, 2025
  1.0
  Came to pick up an online order I placed 3 hours prior, I talked to the employee (Jaydaa) at the register and she called another worker to help, they told me it wasn’t ready, even though in the confirmation email it said that my order would be ready within 2 hours. they asked me what I ordered, and then the worker left to grab the items. I waited for a few minutes then was told that all the items I ordered are out of stock and that “someone must have taken them”. The employee told me that I can just order it again online with no other explanation. I had to ask what would happen with my current order in which she then proceeded to tell me that they would cancel it. I asked if I could place the new order there and she said I could also place it online at home where I might have to pay for shipping. I opted for placing it in store for the free shipping. As I was placing my order she was asking me for the product codes and asked to click on my browsers to see the products even though they already knew my items at this point and could search for it in their own system. My phone wasn’t loading so she ended up using the store system to find my items anyways. I also asked if I could change my email for my current ae account and it wouldn’t work so I also had made a new account. I placed the order and left without an apology for the inconvenience. I was expecting to leave with the items I pre-ordered but left with my time wasted, having to wait a couple weeks for my clothes and an unpleasant experience.
• TT

  Tracey

  Oct 5, 2025
  1.0
  Went into the store, two girls were on the floor and they walked around me like I wasn’t even there. I wasn’t asked if I needed anything or assistance with anything. I continued to browse thinking they might help me with what I was looking for and nothing. That being said, I just left the store.
• OC

  Olivia Collia

  Sep 7, 2024
  1.0
  My experience was far from great. Upon entering the store, I noticed all the employees gathered in a corner, chatting among themselves and not assisting any customers. Suddenly, they started screaming and ran to the back room. From there, I could hear them laughing and talking, completely ignoring the sales floor. I had planned to make a purchase but ultimately decided not to due to the lack of attention and customer service. Overall, it was a very disappointing visit.
• AV

  Anand Venkataraman

  Nov 25, 2023
  5.0
  Good selection, though a bit pricey
• SK

  Shahzad Khan

  Nov 4, 2023
  5.0
  Wow!!! Before I comment on the fabulous clothes, it’s important that I mention the customer service & intent by Anam. She guided my daughter so well and was so accommodating with finding the right fit for her clothes. And Sara at the fitting rooms’ section was just as good & courteous. Absolutely class service. They both are great for the brand. The clothing range is a fresh breath of style with beautiful soothing colours. Not the gaudy raunchy stuff that every other brand is trying to sell.

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